Automatic appointments & reminders with AI
WhatsApp Appointment Software for Massage Therapists: Cut No-Shows Automatically
While you're at the table with a client you can't stop to reply to messages. Wably answers for you on WhatsApp: it gives information on treatments, durations and fees, books sessions, reschedules them and sends reminders, in your practice's tone of voice, at any time.
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Good morning, I have a knot in my back. Do you do deep-tissue massage? How long is the session?
Good morning! Yes, we do deep-tissue massage. The session usually lasts 50 minutes and, for muscle knots, we often consider a short course. Shall I suggest a time?
Yes, ideally evenings after work.
I have availability Tuesday at 7:00 PM or Friday at 6:30 PM. Which do you prefer?
Tuesday at 7 is perfect.
Confirmed. I'll send you a reminder the day before the session. See you Tuesday!
Hi, I’d like some information about your services and prices.
Hi! Of course. The first visit is €60 and follow-up sessions are €45. Can I help you choose the right service?
Do you have any packages?
Yes: a 5-session package for €200 (€40/session) and 10 sessions for €380 (€38/session). I can book your first appointment right away.
Great, let’s book then.
Perfect! Tell me the day you prefer and I’ll suggest the available times.
Good morning, can you remind me of my upcoming appointments?
Of course! You have two: Tuesday the 18th at 5:00 PM and Tuesday the 25th at 5:00 PM. Can I help?
I’d like to move the one on the 18th, something came up.
No problem. I have Wednesday the 19th at 4:00 PM or Thursday the 20th at 6:30 PM free. Which do you prefer?
Thursday the 20th at 6:30 PM, thanks.
Done! Moved to Thursday the 20th at 6:30 PM. I’ll update your reminder. See you soon!
The problem
Automate your calendar, cut no-shows and free up your time with WhatsApp
Whoever writes to you often has a muscle knot or a pain they want to fix fast, and before booking they ask what kind of massage you do and how long it lasts. But while you're at the table you can't answer, and a request left waiting often moves to another practice.
Wably is the appointment software that replies at any hour of the day, quickly and professionally: it frees up your evenings and turns requests into booked treatments directly on your Google Calendar, reducing the gaps in your calendar and lost appointments.
The difference
It answers clients like your secretary, not just a booking tool
A capable secretary doesn't just set appointments: she knows how to answer when a client asks “do you do lymphatic drainage?”, “how long is a sports massage?”, “what do you recommend for neck pain?”. Wably does exactly this on WhatsApp, at any moment, and in the same exchange of messages it sets the appointment. An online calendar takes the booking but knows nothing about your practice; a generic chatbot at most makes small talk without looking at your calendar. Wably brings the two together, like a real virtual secretary.
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All in one assistant
What Wably does for your massage therapy practice
Answers about treatments, durations and fees
It explains which massages you do, how long each session lasts and what it's indicated for: the same answers you would give, given by our AI assistant.
Books and manages the calendar
It shows only genuinely available times, confirms the booking and handles reschedules and cancellations right in the conversation.
Automatic reminders that reduce no-shows
It reminds the patient about the treatment the day before with an automatic reminder: so you avoid no-shows and last-minute drop-offs.
Keeps contacts in order
At a new client's first booking it saves the contact by itself: you never lose a name and the address book stays clean.
Automatic review requests
After the session it automatically sends, by email or on WhatsApp, the review request with the link you choose.
Works on your number, 24/7
It uses the WhatsApp Business number you already have: clients write where they always do and Wably answers at any hour.
Privacy and security
Why you can trust the Wably software
Any medical notes or notes on clients stay yours: Wably doesn't need them to work. Wably does not collect health data: it handles only neutral service categories and the calendar, staying outside the scope of Article 9 of the GDPR. Data stays isolated for each practice and you can disconnect and delete whenever you want.
- Infrastructure entirely in Europe, on Oracle Cloud (OCI), one of the largest enterprise cloud platforms in the world.
- Conversations are not used to train public AIs. We use dedicated, enterprise-grade models: your data and your clients' data stay private.
- Data encrypted in the database and compliant with the European GDPR.
- Payments handled by Stripe, one of the world's leading online payment platforms.
- Appointments always follow the real availability of your calendar, with no overlaps.
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Why Wably
More than a chatbot: a real WhatsApp appointment software with AI for massage therapists
Traditional booking systems
It books and invoices, but on WhatsApp it stops at reminders: it doesn't answer when a client asks about treatments, durations or fees.
Generic chatbots
They chat, but they don't know your calendar and don't understand a massage therapy practice: no different durations, courses of sessions or real hours.
Wably
Thanks to AI (Artificial Intelligence), it answers and books on its own in your Google Calendar, through WhatsApp. It halves no-shows with smart reminders that require an active confirmation, boosting your monthly revenue.
Quick activation
How our AI software for appointments and reminders works
Set up your practice
In under 10 minutes you connect Google Calendar and Google Contacts to import your availability and set up treatments, fees and breaks in an easy, guided way.
Connect WhatsApp
You keep the WhatsApp Business number you already use: clients keep writing where they always have.
Choose the tone
Professional, welcoming or direct: the assistant replies in line with your practice's style.
Let Wably work
It answers clients, offers slots, confirms sessions, handles reschedules and sends reminders and reviews, 24/7.
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Plans
Two simple plans, with a 30-day free trial
Starter
€29.90 / month (VAT included)
- Conversational AI assistant on WhatsApp Business
- Works on your current WhatsApp number (Coexistence)
- Books, reschedules and cancels appointments directly in chat
- Google Calendar sync
- Answers clients with information about your business
- Bookings and conversations included, no capped bundles
- You decide which contacts the assistant replies to
- Different locations depending on the day (multi-practice)
- Multilingual assistant
- Daily email summary of what it handled
- Email support
Standard ★
€49.90 €39.90 / month (VAT included)
Everything in the Starter plan, plus:
- It answers everything, it doesn't only book Price list and services, FAQs and practical information. Choose the tone it uses with your clients, formal or friendly.
- Cut no-shows, a fuller calendar Automatic reminders before the appointment, with optional button confirmation. If someone cancels at the last minute you get an email alert, in time to fill the free slot.
- It builds your reputation The review request goes out on its own after the appointment, when the client is most likely to leave one.
Wably plans don't include the cost of messages: WhatsApp charges them directly to your account, they don't go through us. Work out your estimate below.
WhatsApp service message cost calculator 2026 rates
Estimate what Meta charges you each month for the WhatsApp service messages tied to your bookings and reminders.
With 4 bookings and 6 reminders per day: about 484 messages per month.
Indicative estimate. Calculation: 4 messages per booking and 1 message per reminder × 22 working days per month × Meta’s rate of about €0.0035 per message (utility category, United States — rate converted to euro). Every message is billed and the amount is charged directly by Meta to your account. Prices are shown in euro. The last row is a comparison, not a line on your bill: it is the total you would pay every month if the replies were written by Meta’s native AI agent, that is message delivery plus processing, which Meta bills per token (about 4-5 cents per answered message). With the Wably assistant the processing is included in the subscription and that amount is never charged to you. It applies only to the conversation messages of the bookings, not to the reminders.
FAQ
Frequently Asked Questions
What is Wably and what does it do for a massage therapist?
It's a management software that, with the help of artificial intelligence, answers clients on WhatsApp about treatments, durations, fees and your practice information. It manages appointments (bookings, session packages, reschedules and cancellations) and reminders, 24/7.
Is Wably a chatbot for massage therapists?
Technically yes, but it doesn't work with preset menus. It's an AI assistant that understands the natural language of your clients and acts on your calendar: it books, reschedules, cancels, sends reminders and requests reviews automatically. See the differences between a WhatsApp chatbot for massage therapists and an AI assistant.
Does Wably answer clients or only send reminders?
It answers. Unlike traditional management software that only sends notifications, Wably has a conversation: it explains your treatments, durations and fees, answers frequently asked questions and, in the same chat, offers slots and confirms the appointment.
Does Wably automatically request reviews from your clients on WhatsApp?
Yes. Wably automatically sends a review request on WhatsApp after the appointment, choosing the most appropriate moment and using natural, non-repetitive messages. That way you get more online reviews without having to ask for them manually.
Can I use the WhatsApp Business number I already use at the practice?
Yes. Wably works on the WhatsApp Business number you already use: no new number, no app for the client to download, no change to your communications or practice materials.
Does it handle different durations and courses of sessions?
Yes. You can set different durations for each treatment, from 30 to 90 minutes, with breaks and minimum notice: Wably offers slots respecting these rules and also handles recurring courses and packages of sessions.
What do I need to use Wably?
You need a Google account with Google Calendar, which Wably uses as the calendar, and Google Contacts, for the client address book. Plus the practice's WhatsApp Business number. Nothing else: no app to install and no technical skills.
How long does it take to set up? Do I need to be technical?
No, you don't need any technical skills. Setup is guided and takes under 10 minutes: you write, in your own words, your treatments, durations, fees, hours and answers to the most common questions.
Does Wably help reduce no-shows?
Yes. It sends an automatic reminder the day before the session, in the way you choose: a simple alert or a confirmation request with the Confirm and Reschedule buttons, so the client frees up the slot in time if they can't come.
Does Wably process clients' health data?
No. Wably does not collect health data: it handles only neutral service categories, staying outside the scope of Article 9 of the GDPR. Data is isolated for each practice and encrypted at rest, on Oracle Cloud infrastructure in Europe (Frankfurt data center).
Does Wably replace the massage therapist?
No. Wably does not replace the professional and does not give advice on treatments. It only handles the admin side: answering service information, booking, managing reschedules, sending reminders and review requests.
Bring your massage therapy practice's front desk to WhatsApp
Turn WhatsApp from a source of interruptions into a secretary that answers, books and reminds your clients of their appointments, on your current WhatsApp Business number, day and night.
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