Appointment management on WhatsApp with AI
WhatsApp Appointment Software for Massage Studios: Cut No-Shows Automatically
Wably is an appointment management software on WhatsApp, with built-in artificial intelligence, for massage studios: while you are with a client it tells people which massages you offer, how long each one lasts and what it costs, gift vouchers included, then books the treatment, moves it if needed and sends reminders, in your studio's tone of voice, at any time.
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Good evening, I'd like to book a couples relaxing massage for Saturday. Do you have availability?
Good evening! Yes, the couples massage lasts about an hour. I still have a few times free on Saturday. Would you like me to suggest one?
Yes, in the afternoon.
I have availability Saturday at 4:00 PM or 5:30 PM. Which do you prefer?
4 PM is perfect.
Confirmed for two. I'll send you a reminder the day before. See you Saturday!
Hi, I’d like some information about your services and prices.
Hi! Of course. The first visit is €60 and follow-up sessions are €45. Can I help you choose the right service?
Do you have any packages?
Yes: a 5-session package for €200 (€40/session) and 10 sessions for €380 (€38/session). I can book your first appointment right away.
Great, let’s book then.
Perfect! Tell me the day you prefer and I’ll suggest the available times.
Good morning, can you remind me of my upcoming appointments?
Of course! You have two: Tuesday the 18th at 5:00 PM and Tuesday the 25th at 5:00 PM. Can I help?
I’d like to move the one on the 18th, something came up.
No problem. I have Wednesday the 19th at 4:00 PM or Thursday the 20th at 6:30 PM free. Which do you prefer?
Thursday the 20th at 6:30 PM, thanks.
Done! Moved to Thursday the 20th at 6:30 PM. I’ll update your reminder. See you soon!
The problem
Automate your calendar, cut no-shows and free up your time with WhatsApp
Whoever writes usually wants to know what kind of massage you do, how long it lasts and how much it costs, sometimes as a gift or for a couple. But if you're in the treatment room helping someone relax you can't answer, and a request left waiting often becomes a lost booking.
Wably is the appointment software that works like a virtual secretary and replies around the clock, quickly and professionally: it frees up your evenings and turns requests into booked massages directly on your Google Calendar, reducing the gaps in your calendar and lost appointments.
All in one assistant
What Wably does for your massage studio
Answers about massages, durations and price lists
Like a secretary, it explains which massages you offer, how long they last and how much they cost, packages and gift vouchers included: the same answers you would give, given by our AI assistant.
Books massages in your free slots
It offers only the times when you are free in your Google Calendar, confirms the massage and handles reschedules and cancellations right in the chat, and a freed slot can be booked again straight away.
Reminders that keep the treatment room busy
An automatic reminder the day before, and if you want a second one a few hours ahead, reminds the client of the massage: an hour set aside for relaxation is not lost to a forgotten appointment.
Keeps contacts in order
When someone books their first massage, Wably adds their name and number to your address book on its own, ready for their next visit.
Automatic review requests
After the massage it automatically sends, by email or on WhatsApp, the review request with the link you choose.
Works on your number, 24/7
It works on the number you already have and in the same WhatsApp Business app: clients write where they always do and Wably answers at any hour.
Quick activation
How our AI software for appointments and reminders works
Set up your studio
In under 10 minutes you connect Google Calendar and Google Contacts, then list your massages, their prices and the breaks you need to reset the room, with a guided setup.
Connect WhatsApp
Your WhatsApp Business number stays the same: clients keep messaging the one they already know.
Choose the tone
Formal or friendly: you choose the voice that matches the calm of your studio.
Let Wably work
While you treat, it answers clients, books massages, handles reschedules and sends reminders and review requests, even late in the evening.
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Why Wably
More than a chatbot: a real WhatsApp appointment software with AI for massage studios
Conventional booking software
It books and invoices, but on WhatsApp it sticks to reminders: it stays silent if a client asks the difference between a sports and a relaxing massage or whether you sell gift vouchers.
Generic chatbots
They chat, but they don't know your calendar and don't understand a massage studio: no different durations, reviews or real hours.
Wably
Like a real secretary, it answers and books on its own in your Google Calendar, through WhatsApp, thanks to AI (Artificial Intelligence). It reduces no-shows with smart reminders that can ask for a confirmation, boosting your monthly revenue.
Privacy and security
Why you can trust the Wably software
Notes on pressure, favourite oils and areas to avoid stay with you: Wably doesn't need them to work. Wably does not process sensitive data: it handles only the calendar and service information, in compliance with the GDPR. Data stays isolated for each studio and you can disconnect and delete whenever you want.
- Infrastructure entirely in Europe, on Oracle Cloud (OCI), one of the largest enterprise cloud platforms in the world.
- Conversations are not used to train public AIs. We use dedicated, enterprise-grade models: your data and your clients' data stay private.
- Data encrypted in the database and compliant with the European GDPR.
- Payments handled by Stripe, one of the world's leading online payment platforms.
- Appointments always follow the real availability of your calendar, with no overlaps.
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Plans
Two simple plans, with a 30-day free trial
Starter
€29.90 / month (VAT included)
- Conversational AI assistant on WhatsApp Business
- Works on your current WhatsApp number (Coexistence)
- Books, reschedules and cancels appointments directly in chat
- Google Calendar sync
- Answers clients with information about your business
- Bookings and conversations included, no capped bundles
- You decide which contacts the assistant replies to
- Different locations depending on the day (multi-practice)
- Bookings for other people too (children, parents, family)
- Multilingual assistant
- Daily email summary of what it handled
- Email support
Standard ★
€49.90 €39.90 / month (VAT included)
Everything in the Starter plan, plus:
- It answers everything, it doesn't only book Price list and services, FAQs and practical information. Choose the tone it uses with your clients, formal or friendly.
- Cut no-shows, a fuller calendar Automatic reminders before the appointment, with optional button confirmation. If someone cancels at the last minute you get an email alert, in time to fill the free slot.
- It builds your reputation The review request goes out on its own after the appointment, when the client is most likely to leave one.
- Two lengths: long treatment and short one You set the length of the long treatment and the length of the short one, with the names you use: the assistant asks the client which they need only if they haven't already said, then goes straight to the right times.
- Automatic follow-up Anyone who hasn't come in for a few weeks gets an invite to rebook.
WhatsApp messages are billed separately by Meta. Check the cost on the pricing page.
FAQ
Frequently Asked Questions
What is Wably and what does it do for a massage studio?
It's a management software that, with the help of artificial intelligence, answers clients on WhatsApp about the types of massage, durations, price lists and your studio information. It manages appointments (bookings, packages, reschedules and cancellations) and reminders, 24/7.
Is Wably a chatbot for massage studios?
Technically yes, but it doesn't work with preset menus. It's an AI assistant that understands the natural language of your clients and acts on your calendar: it books, reschedules, cancels, sends reminders and requests reviews automatically. See the differences between a WhatsApp chatbot for massage studios and an AI assistant.
Can Wably help clients choose a massage?
Yes. Using what you write in the setup, it explains the difference between your massages, how long each one lasts and what it costs, answers frequently asked questions and, in the same chat, offers slots and confirms the appointment. Traditional management software only sends notifications.
Does Wably automatically request reviews from your clients on WhatsApp?
Yes. After the massage Wably sends the review request on its own, by email or on WhatsApp, with the link you choose and at the time you set. It asks each client only once, so it doesn't bother them.
Can I use the WhatsApp Business number I already use at the studio?
Yes. Wably works on the WhatsApp Business number you already use: no new number, no app for the client to download, no change to your communications or studio materials.
Does it handle different durations and the couples massage?
Yes. You can set different durations for each massage, with breaks and minimum notice, and flag the experiences that take two rooms like the couples massage: Wably offers slots respecting these rules and also handles packages and recurring appointments.
What do I need to use the Wably management software?
You need a Google account with Google Calendar, which Wably uses as the calendar, and Google Contacts, for the client address book. Plus the studio's WhatsApp Business number. Nothing else: no app to install and no technical skills.
How long does it take to set up? Do I need to be technical?
No, you don't need any technical skills. Setup is guided and takes under 10 minutes: you write, in your own words, your massages, durations, price lists, hours and answers to the most common questions.
Does Wably help reduce no-shows?
Yes. It sends an automatic reminder the day before the appointment, in the way you choose: a simple alert or a confirmation request with the Confirm and Reschedule buttons, so the client frees up the slot in time if they can't come. You can add a second reminder on the day itself, a few hours ahead.
Does Wably process clients' data?
No. Wably does not process sensitive data: it handles only the calendar and service information, in compliance with the GDPR. Data is isolated for each studio and encrypted at rest, on Oracle Cloud infrastructure in Europe (Frankfurt data center).
Does Wably replace the massage therapist?
No. Wably doesn't choose treatments for your clients or advise on massages: it only handles the admin side, that is service information, bookings, reschedules, reminders and review requests. The treatment stays in your hands.
The offer
Bring your massage studio's front desk to WhatsApp
While you work on the table, Wably answers messages, books massages and reminds your clients of them, on your usual WhatsApp Business number, day and night.
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