Appointment management on WhatsApp with AI
WhatsApp Appointment Software for Massage Studios: Cut No-Shows Automatically
While you're in the treatment room helping a client relax you can't stop for the phone. Wably is an appointment management software on WhatsApp, with built-in artificial intelligence, for massage studios: it answers for you, gives information on types of massage, durations and price lists, books appointments, reschedules them and sends reminders, in your studio's tone of voice, at any time.
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Good evening, I'd like to book a couples relaxing massage for Saturday. Do you have availability?
Good evening! Yes, the couples massage lasts about an hour. I still have a few times free on Saturday. Would you like me to suggest one?
Yes, in the afternoon.
I have availability Saturday at 4:00 PM or 5:30 PM. Which do you prefer?
4 PM is perfect.
Confirmed for two. I'll send you a reminder the day before. See you Saturday!
Hi, I’d like some information about your services and prices.
Hi! Of course. The first visit is €60 and follow-up sessions are €45. Can I help you choose the right service?
Do you have any packages?
Yes: a 5-session package for €200 (€40/session) and 10 sessions for €380 (€38/session). I can book your first appointment right away.
Great, let’s book then.
Perfect! Tell me the day you prefer and I’ll suggest the available times.
Good morning, can you remind me of my upcoming appointments?
Of course! You have two: Tuesday the 18th at 5:00 PM and Tuesday the 25th at 5:00 PM. Can I help?
I’d like to move the one on the 18th, something came up.
No problem. I have Wednesday the 19th at 4:00 PM or Thursday the 20th at 6:30 PM free. Which do you prefer?
Thursday the 20th at 6:30 PM, thanks.
Done! Moved to Thursday the 20th at 6:30 PM. I’ll update your reminder. See you soon!
The problem
Automate your calendar, cut no-shows and free up your time with WhatsApp
Whoever writes usually wants to know what kind of massage you do, how long it lasts and how much it costs, sometimes as a gift or for a couple. But if you're in the treatment room helping someone relax you can't answer, and a request left waiting often becomes a lost booking.
Wably is the appointment software that replies around the clock, quickly and professionally: it frees up your evenings and turns requests into booked massages directly on your Google Calendar, reducing the gaps in your calendar and lost appointments.
The difference
It answers clients like your secretary, not just a booking tool
A sharp secretary doesn't just set appointments: when a client asks “do you do hot stone massage?”, “how long is the aromatherapy one?” or “do you have a couples package?”, she knows the answer. Wably does the same on WhatsApp, any time, and in the same conversation it locks in the slot. A digital calendar takes the booking but ignores your services; a generic chatbot just chats, without touching the calendar. Wably brings the two together, the way management software with a real virtual secretary inside would.
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All in one assistant
What Wably does for your massage studio
Answers about massages, durations and price lists
It explains which massages you offer, how long they last and how much they cost, packages and gift vouchers included: the same answers you would give, given by our AI assistant.
Books and manages the calendar
It shows only genuinely available times, confirms the booking and handles reschedules and cancellations right in the conversation.
Automatic reminders that reduce no-shows
It reminds the client about the massage the day before with an automatic reminder: fewer last-minute no-shows and cancellations.
Keeps contacts in order
At a new client's first booking it saves the contact by itself: you never lose a name and the address book stays clean.
Automatic review requests
After the massage it automatically sends, by email or on WhatsApp, the review request with the link you choose.
Works on your number, 24/7
It uses the WhatsApp Business number you already have: clients write where they always do and Wably answers at any hour.
Privacy and security
Why you can trust the Wably software
Your clients' preferences and data stay yours: Wably doesn't need them to work. Wably does not process sensitive data: it handles only the calendar and service information, in compliance with the GDPR. Data stays isolated for each studio and you can disconnect and delete whenever you want.
- Infrastructure entirely in Europe, on Oracle Cloud (OCI), one of the largest enterprise cloud platforms in the world.
- Conversations are not used to train public AIs. We use dedicated, enterprise-grade models: your data and your clients' data stay private.
- Data encrypted in the database and compliant with the European GDPR.
- Payments handled by Stripe, one of the world's leading online payment platforms.
- Appointments always follow the real availability of your calendar, with no overlaps.
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Why Wably
More than a chatbot: a real WhatsApp appointment software with AI for massage studios
Conventional booking software
It books and invoices, but on WhatsApp it stops at reminders: it doesn't answer when a client asks about massages, durations or price lists.
Generic chatbots
They chat, but they don't know your calendar and don't understand a massage studio: no different durations, couples journeys or real hours.
Wably
Thanks to AI (Artificial Intelligence), it answers and books on its own in your Google Calendar, through WhatsApp. It reduces no-shows with smart reminders that require an active confirmation, boosting your monthly revenue.
Quick activation
How our AI software for appointments and reminders works
Set up your studio
In under 10 minutes you import your availability by connecting Google Calendar and Google Contacts, then set treatments, fees and breaks in a simple, guided way.
Connect WhatsApp
You keep the WhatsApp Business number you already use: clients keep writing where they always have.
Choose the tone
Professional, welcoming or direct: the assistant replies in line with your studio's style.
Let Wably work
It answers clients, offers slots, confirms appointments, handles reschedules and sends reminders and reviews, 24/7.
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Plans
Two simple plans, with a 30-day free trial
Starter
€29.90 / month (VAT included)
- Conversational AI assistant on WhatsApp Business
- Works on your current WhatsApp number (Coexistence)
- Books, reschedules and cancels appointments directly in chat
- Google Calendar sync
- Answers clients with information about your business
- Bookings and conversations included, no capped bundles
- You decide which contacts the assistant replies to
- Different locations depending on the day (multi-practice)
- Multilingual assistant
- Daily email summary of what it handled
- Email support
Standard ★
€49.90 €39.90 / month (VAT included)
Everything in the Starter plan, plus:
- It answers everything, it doesn't only book Price list and services, FAQs and practical information. Choose the tone it uses with your clients, formal or friendly.
- Cut no-shows, a fuller calendar Automatic reminders before the appointment, with optional button confirmation. If someone cancels at the last minute you get an email alert, in time to fill the free slot.
- It builds your reputation The review request goes out on its own after the appointment, when the client is most likely to leave one.
Wably plans don't include the cost of messages: WhatsApp charges them directly to your account, they don't go through us. Work out your estimate below.
WhatsApp service message cost calculator 2026 rates
Estimate what Meta charges you each month for the WhatsApp service messages tied to your bookings and reminders.
With 4 bookings and 6 reminders per day: about 484 messages per month.
Indicative estimate. Calculation: 4 messages per booking and 1 message per reminder × 22 working days per month × Meta’s rate of about €0.0035 per message (utility category, United States — rate converted to euro). Every message is billed and the amount is charged directly by Meta to your account. Prices are shown in euro. The last row is a comparison, not a line on your bill: it is the total you would pay every month if the replies were written by Meta’s native AI agent, that is message delivery plus processing, which Meta bills per token (about 4-5 cents per answered message). With the Wably assistant the processing is included in the subscription and that amount is never charged to you. It applies only to the conversation messages of the bookings, not to the reminders.
FAQ
Frequently Asked Questions
What is Wably and what does it do for a massage studio?
It's a management software that, with the help of artificial intelligence, answers clients on WhatsApp about the types of massage, durations, price lists and your studio information. It manages appointments (bookings, packages, reschedules and cancellations) and reminders, 24/7.
Is Wably a chatbot for massage studios?
Technically yes, but it doesn't work with preset menus. It's an AI assistant that understands the natural language of your clients and acts on your calendar: it books, reschedules, cancels, sends reminders and requests reviews automatically. See the differences between a WhatsApp chatbot for massage studios and an AI assistant.
Does Wably answer clients or only send reminders?
It answers. Unlike traditional management software that only sends notifications, Wably has a conversation: it explains your massages, durations and price lists, answers frequently asked questions and, in the same chat, offers slots and confirms the appointment.
Does Wably automatically request reviews from your clients on WhatsApp?
Yes. Wably automatically sends a review request on WhatsApp after the appointment, choosing the most appropriate moment and using natural, non-repetitive messages. That way you get more online reviews without having to ask for them manually.
Can I use the WhatsApp Business number I already use at the studio?
Yes. Wably works on the WhatsApp Business number you already use: no new number, no app for the client to download, no change to your communications or studio materials.
Does it handle different durations and the couples massage?
Yes. You can set different durations for each massage, with breaks and minimum notice, and flag the experiences that take two rooms like the couples massage: Wably offers slots respecting these rules and also handles packages and recurring appointments.
What do I need to use the Wably management software?
You need a Google account with Google Calendar, which Wably uses as the calendar, and Google Contacts, for the client address book. Plus the studio's WhatsApp Business number. Nothing else: no app to install and no technical skills.
How long does it take to set up? Do I need to be technical?
No, you don't need any technical skills. Setup is guided and takes under 10 minutes: you write, in your own words, your massages, durations, price lists, hours and answers to the most common questions.
Does Wably help reduce no-shows?
Yes. It sends an automatic reminder the day before the appointment, in the way you choose: a simple alert or a confirmation request with the Confirm and Reschedule buttons, so the client frees up the slot in time if they can't come.
Does Wably process clients' data?
No. Wably does not process sensitive data: it handles only the calendar and service information, in compliance with the GDPR. Data is isolated for each studio and encrypted at rest, on Oracle Cloud infrastructure in Europe (Frankfurt data center).
Does Wably replace the massage therapist?
No. Wably does not replace the professional. It only handles the admin side: answering service information, booking, managing reschedules, sending reminders and review requests.
Bring your massage studio's front desk to WhatsApp
Turn WhatsApp from a source of interruptions into a secretary that answers, books and reminds your clients of their appointments, on your current WhatsApp Business number, day and night.
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