Automatic reminders¶
Every client who doesn't show up is a slot paid zero. Your secretary prevents it: it reminds the client of the appointment the day before, at 11:00 AM, on WhatsApp.
Two kinds of reminder, your choice¶
From the Home you decide how the reminder should work:
- Alert - a message reminding the client of the appointment. Simple and discreet.
- Confirmation - a message with the Confirm · Reschedule · Cancel buttons: the client replies with one tap. If they need to cancel or reschedule, they free up the slot themselves, in time.
You set the mode you prefer and can change it whenever you want.
It works for the appointments you add yourself too¶
Reminders aren't just for bookings taken on WhatsApp. They also go out for appointments you write by hand in your calendar or that come from your online booking page, on one condition: the event notes must hold the client's phone number.
See what to write in the event so the reminder goes out.
No surprises, ever¶
Even in confirmation mode, Wably never cancels anything on silence: a client who doesn't tap the button but shows up is never "lost" by the system. A choice designed for care settings.
Always at 11:00 AM the day before¶
The reminder goes out automatically the day before, at 11:00 AM. On top of that you get an evening summary by email — who confirmed, who rescheduled, who cancelled — to plan the next day at a glance.
What changes for you
A slot freed up in time is a slot you can still fill: reminders recover a good share of missed appointments and protect your revenue.
It alerts you when a nearby slot frees up¶
Reminders work on the client. This one works for you. If a client cancels or reschedules an upcoming appointment by writing to your assistant, you get an email with the slot that has freed up and the button to message whoever is waiting for a place on WhatsApp. You choose the threshold: 24, 48 or 72 hours.
A slot that frees up with a day's notice can still be sold. The same slot discovered the next morning is lost revenue.
See how to set up the cancellation alert in the Home documentation.
Availability¶
Automatic reminders are included from the Standard plan.