Multi-location appointments: the assistant knows where you work each day¶

Anyone who splits the week between two addresses knows the damage-control phone call well: the client turns up at the practice on the day you were at the gym, or messages you the evening before to have you confirm where they should go. Every appointment turns into two conversations instead of one.

Wably handles appointments across more than one location as a normal part of the conversation. It knows which days you work at each location and tells the client every time it matters, without you having to remember.

How multi-location appointment management works¶

The assistant knows which of your locations goes with which days of the week. Three automatic behaviours follow from that, covering the entire life cycle of the appointment:

• When it offers free slots, it states where you are for each day.
• When it asks for confirmation before booking or moving an appointment, it repeats the location along with the date and time.
• Once the appointment is set, the location appears in the final message that stays in the client's chat.

The information arrives three times, at the moments when it genuinely matters, inside a WhatsApp conversation the client can reread whenever they want. No attachment, no link to open, no email to hunt for.

Free slots arrive already split by location¶

The list of available slots is not a flat list. The assistant organises it by day and pairs each day with the location for that day, with a single line per day: readable on a phone screen, without repeating the address next to every single time.

The client immediately sees the difference between Tuesday and Thursday and chooses accordingly. Someone who lives near one location and far from the other decides on their own, without messaging you to ask.

The right location in the confirmation and in the final message¶

Before setting the appointment, the assistant always sends a confirmation with the day, the time and the location. The client says yes, and only then is the appointment created. The same applies to changes, and that is the most delicate case: moving a session from one day to another can mean changing address, and that is exactly where misunderstandings come from.

Where the locations are set¶

You write the locations once, from the dashboard, on the information and services screen, stating for each one the days you work there. From that moment the assistant applies them to every conversation, and if you change practice, add a collaboration or move a day around, all you have to do is update the text: the new configuration applies immediately, with no technical work. The details of that screen are in Info & services.

If you have a single location nothing changes and there is nothing to switch off: the assistant does not repeat the address in the lists of slots, it only mentions it to whoever asks. The location enters every message only when it genuinely serves to tell one day from another.

Opening hours, session length and breaks stay the ones from your typical week, explained in appointment management on WhatsApp. For an exceptional closure at one of the two locations, you block those days on your calendar: the assistant reads your real schedule, as described in Google Calendar sync, and does not offer slots during a period that is taken.

For anyone who changes practice during the week¶

It is the normal situation for a good share of appointment-based professionals:

• the physiotherapist who is at the practice three days and at a gym or sports centre on the others
• the osteopath who splits the week between their own practice and a colleague's
• the nutritionist or the psychologist who rents a room in two different medical centres
• the personal trainer who alternates the studio and outdoor sessions

In all these cases the "where are you today?" question disappears from the chat, because the answer is already inside every message the client has received.

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