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Wably features, the WhatsApp AI assistant that handles appointments and reminders

Wably is not an online calendar and it is not a menu-driven chatbot. It is an AI assistant on WhatsApp that answers your clients about services, prices and practical information, manages your real calendar with precision and cuts no-shows. No medical records, no diagnostic data, no session notes.

What the AI assistant does on WhatsApp: the 5 things that matter

  1. A real secretary, not just a calendar. It answers clients' questions about services, prices and practical information, and it books, all in the same WhatsApp chat.
  2. It manages your real calendar, with precision. It reads your Google Calendar in real time and offers only genuinely free slots, respecting the appointment lengths you set, the gap between one client and the next, your shifts and time zones. No double bookings.
  3. On WhatsApp, with your own number, 24 hours a day. Clients write where they already are. The AI assistant answers at night and at weekends too, and it catches new clients at first contact, even when the number is unknown.
  4. Fewer no-shows, more slots recovered. Automatic one-tap reminders (Confirm or Change), an immediate alert when someone cancels an appointment that is close, an evening summary by email. A slot freed up and filled equals revenue recovered.
  5. GDPR-friendly and under your control. Wably handles only name, phone number and appointment time. Switch the assistant on or off, mute it for a single client, choose the tone of voice, manage everything from a simple dashboard.

Every feature of the WhatsApp AI assistant for professionals

Conversation and booking on WhatsApp

Calendar, reminders and slot recovery

Clients and reputation

Control, channel and security

Comparison

Features by professional field

The same features, explained in the language and the use cases of your profession:

Frequently asked questions about the features

Is Wably a menu-driven chatbot with buttons?

No. Wably uses a conversational AI assistant: the client writes in their own words, the way they would write to a person, and the assistant understands the request. There are no decision trees, no numbers to type and no keywords to guess.

Do I have to change my WhatsApp number?

No. Thanks to the Coexistence feature you keep using your current WhatsApp number, with your history and your contacts. Few software products offer this, because most of them require a new, dedicated number.

Does Wably handle patients' health data?

Wably handles name, phone number and appointment time. It does not collect medical records, it does not store diagnoses and it does not keep session notes. The data perimeter is deliberately limited to what is needed to run a calendar.

Does the AI assistant also answer numbers that are not in my address book?

Yes, and it is one of the features that delivers the most value. When a number you have never seen writes to your practice, the AI assistant answers, gives the information requested and guides them through to booking. Every new contact welcomed is a client who, without an assistant, would have been left without a reply.

What happens if a client cancels at the last minute?

You immediately receive an email alert with the slot that has opened up and a button to message on WhatsApp whoever might take it. The notice window that triggers the alert can be set to 24, 48 or 72 hours. See the cancellation alerts and free slots page.

Can I decide which clients the AI assistant is allowed to answer?

Yes. Control works on two levels: a master switch to turn the assistant on or off, and a switch for each individual contact. You can let it answer everyone, or enable it for certain clients only. See the customization and control page.

Are all features included in every plan?

The conversational features, booking and Google Calendar sync are included in every plan. Automatic reminders, cancellation alerts, the daily summary, the formal tone, the review request, different appointment lengths and the follow-up, which offers a new appointment to clients who haven't booked in a while, are included in the Standard plan. The details are on the plans and pricing page.

Try Wably free for 30 days