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Terms of Service

Last updated: 3 May 2026

In accordance with Article 10 of Spanish Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE), the following information is provided:

Service Provider: Marco Santucci

Trade Name: Wably

NIF / Tax ID: Y0814119W

Registered Address: Calle Agustina de Aragón 92, Barcelona, Spain

Email: legal@wably.app

Website: wably.app

Governing Law: Kingdom of Spain

Jurisdiction: Courts of Barcelona, Spain

Access to and use of this website and its services implies full acceptance of these legal terms.

Intellectual Property

All content on this website — including text, graphics, logos, software, and workflows — is the exclusive property of Wably or its licensors and is protected under Spanish and EU intellectual property law. Reproduction, distribution, or transformation of any content without prior written authorisation is strictly prohibited.

Disclaimer

Wably provides its platform on an “as is” and “as available” basis. Wably does not guarantee uninterrupted availability and accepts no liability for damages arising from service interruptions, third-party failures, or force majeure events.

TERMS OF SERVICE

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Client”, “you”) and Wably (“we”, “us”) governing your access to and use of the Wably platform.

1. Service Description

Wably is a multi-tenant SaaS platform that enables businesses to automate transactional and operational communications, manage appointment scheduling, and connect business tools including WhatsApp Business API, Google Calendar, and contact management systems.

Wably is not a mass marketing platform. Use of the service for unsolicited marketing or bulk promotional messaging is strictly prohibited and constitutes a material breach of these Terms.

2. Account Registration

To use Wably you must:

• Be at least 18 years of age or the legal age of majority in your jurisdiction;

• Provide accurate, current, and complete registration information;

• Maintain the confidentiality of your credentials;

• Promptly notify us at support@wably.app of any unauthorised access.

You are solely responsible for all activity conducted under your account.

3. Subscriptions, Billing Trials

Wably is offered as a recurring subscription billed monthly or annually, in Euro (€) inclusive of applicable taxes unless otherwise stated. Payments are processed by a third-party payment provider (e.g. Stripe). By subscribing you authorise recurring charges in accordance with your selected plan.

Free Trial

Where a free trial is offered, it runs for the stated trial period. Unless cancelled before the trial ends, the subscription automatically converts to a paid plan at the then-current price.

Price Changes

We will provide at least 30 days’ advance notice of price changes, which take effect at the next billing cycle following the notice period.

4. Cancellation Refunds

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period. No partial refunds are issued for unused time within a billing period, except where required by applicable law.

Right of Withdrawal (Consumer Purchases)

Where you are a consumer under EU or Spanish law, you have a 14-day right of withdrawal from the date of purchase. By requesting and using the service immediately upon subscription, you expressly consent to immediate performance and acknowledge that the right of withdrawal is waived upon full or substantial performance of the service.

5. Invoicing VAT

Electronic invoices are issued for each billing cycle. Provide accurate billing information, including a valid EU VAT number where applicable. VAT is applied in accordance with EU VAT rules based on your location. EU businesses providing a valid VAT ID may benefit from the reverse charge mechanism.

6. Limitation of Liability

To the maximum extent permitted by law:

• Wably shall not be liable for indirect, incidental, special, or consequential damages, including loss of profits, data, or business opportunity;

• Our aggregate liability for any claim shall not exceed the total fees paid by you in the three months preceding the claim.

7. Modifications

We may update these Terms at any time. We will notify you via email or in-app notice at least 15 days before changes take effect. Continued use of the service after the effective date constitutes acceptance.

8. Governing Law Disputes

These Terms are governed by the laws of Spain. Any dispute shall be submitted to the exclusive jurisdiction of the courts of Barcelona, Spain, without prejudice to your rights as a consumer under the law of your country of residence if it provides greater protection.

ACCEPTABLE USE POLICY

This Acceptable Use Policy (“AUP”) applies to all clients and end users of Wably. Violation may result in immediate suspension or termination of service without refund.

1. Permitted Use

Wably may be used only for lawful, operational business communications that meet one or more of the following criteria:

• Transactional messages triggered by a user action (e.g. appointment confirmations, reminders);

• Operational notifications relating to an existing service or contractual relationship;

• Customer support communications initiated or requested by the end user.

2. Absolute Prohibitions

The following are strictly and unconditionally prohibited:

• Sending unsolicited commercial messages (spam) of any kind;

• Mass or bulk promotional campaigns without prior explicit opt-in from each recipient;

• Use of purchased, rented, or scraped contact lists;

• Impersonating any person or entity;

• Using Wably to facilitate illegal activities, fraud, phishing, or harassment;

• Sending content that infringes third-party intellectual property rights;

• Distributing malware, viruses, or any harmful code;

• Attempting to reverse-engineer or bypass platform security measures;

• Processing special categories of personal data without an explicit legal basis and prior written consent;

• Any use that violates WhatsApp Business Policy, Meta Platform Terms, or applicable telecommunications regulations.

3. Consent Requirements

Before sending any communication via Wably, you must have a valid legal basis under GDPR. For WhatsApp Business communications, recipients must have:

• Provided their phone number directly to your business; and

• Expressly opted in to receive WhatsApp messages from your business; and

• Not opted out or unsubscribed.

You must be able to demonstrate consent upon request.

4. Opt-Out Compliance

Every communication channel must include a clear, functional opt-out mechanism. Opt-out requests must be honoured within 24 hours.

5. Monitoring Enforcement

Wably applies automated monitoring, sending-rate analysis, and abuse detection. We may throttle, suspend, or block traffic that violates this AUP, and may report illegal activity to competent authorities. No refund is due upon suspension or termination for AUP violations.