The AI secretary on WhatsApp for physiotherapists that answers patients and manages bookings 24/7

The difference

It answers patients like your secretary, it doesn't just book

A real secretary doesn't just jot down appointments: she knows how to reply when a patient asks “do you do tecar therapy?”, “how much is the first visit?”, “do you issue an invoice?”. Wably does exactly this, on WhatsApp, at any moment, and in the same conversation it books the appointment. An online calendar books but knows nothing about your clinic; a generic chatbot might reply but never touches your schedule. Wably does both, like a real virtual secretary.

• Your services and treatments: what you do and what you specialize in.
• Your clinic's prices, so the patient knows straight away what to expect.
• The frequently asked questions: invoice for tax relief, parking, insurance agreements.
• The practical info: how to reach you, payment methods, useful directions.
• And, in the same chat, it offers the free slots and confirms the booking.

Pinpoint scheduling

It manages your calendar flawlessly, and you're still free to do it by hand

In a physiotherapy clinic every treatment takes a different amount of time. While an ordinary calendar shows fixed slots that drift away from reality, Wably checks your real calendar with every request and offers only slots that are truly free. It knows your rules and always respects them.

• The right duration for each treatment, whether 30, 45 or 60 minutes: each session takes the time it needs.
• The breathing room between one patient and the next: the pause to tidy up and take notes, never back-to-back appointments.
• Your real hours, even split ones: morning and afternoon (e.g. 9–1 / 3–7), lunch break included.
• No last-minute rush: the assistant always leaves your minimum notice.
• Treatment cycles and recurring appointments, handled without endless message exchanges.

Contacts and reputation

It keeps your address book tidy and grows your reviews

A good secretary knows the patients and never loses a contact. Wably recognizes who's writing to you and, when a new patient books for the first time, it creates the contact by itself: no more names jotted on loose scraps of paper.

It never deletes anything from your Google address book: it can read and add, never remove. And if you wish, with one switch it adds new patients to your Google Contacts as well.

Privacy and security

Built for those who care for people

Reports, functional assessments and rehabilitation charts stay yours: Wably doesn't need them to work. Wably does not collect health data: it handles only neutral service categories, staying outside the scope of Article 9 of the GDPR. Data stays isolated for each clinic and you can disconnect and delete whenever you want.

• No clinical data processed: only bookings and service information.
• Infrastructure on Oracle Cloud, in Europe, in the Frankfurt data center.
• Data encrypted at rest.
• On your WhatsApp Business number, with no app for the patient to download.