AI virtual secretary for osteopathy practices
The AI secretary on WhatsApp for osteopaths: it answers patients and manages visit bookings, 24/7
During a treatment your hands are busy and you can't stop for the phone. Wably answers for you on WhatsApp: it gives information on areas, treatments and fees, books visits, reschedules them and sends reminders, in your practice's tone of voice and at any time.
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Good evening, do you treat neck pain? And how long is the first visit?
Good evening! Yes, we do. The first visit lasts about an hour, between case history and treatment. Shall I suggest a time?
Yes, I'd prefer late morning.
I have availability Wednesday at 11:30 AM or Friday at 12:00 PM. Which do you prefer?
Wednesday at 11:30 is fine.
Confirmed. I'll send you a reminder the day before. See you Wednesday!
Hi, I’d like some information about your services and prices.
Hi! Of course. The first visit is €60 and follow-up sessions are €45. Can I help you choose the right service?
Do you have any packages?
Yes: a 5-session package for €200 (€40/session) and 10 sessions for €380 (€38/session). I can book your first appointment right away.
Great, let’s book then.
Perfect! Tell me the day you prefer and I’ll suggest the available times.
Good morning, can you remind me of my upcoming appointments?
Of course! You have two: Tuesday the 18th at 5:00 PM and Tuesday the 25th at 5:00 PM. Can I help?
I’d like to move the one on the 18th, something came up.
No problem. I have Wednesday the 19th at 4:00 PM or Thursday the 20th at 6:30 PM free. Which do you prefer?
Thursday the 20th at 6:30 PM, thanks.
Done! Moved to Thursday the 20th at 6:30 PM. I’ll update your reminder. See you soon!
The problem
Between one treatment and the next there's no time for the front desk
Every message that arrives while you're treating a patient is left waiting. And at the end of the day you find yourself catching up on chats, calling back whoever wanted an appointment and working out who still has to confirm, often taking time away from your personal life too.
An unanswered request is a patient who might book at another practice, and a missed visit is an hour left empty. Wably takes this part off your hands: it answers patients and manages the visits for you, neatly and professionally.
The difference
It doesn't just book: it answers patients like your secretary
A capable secretary doesn't just set appointments: she knows how to answer when a patient asks “do you treat newborns?”, “do you do osteopathy in pregnancy?” or “is the visit tax-deductible?”. Wably does exactly this on WhatsApp, at any hour, and in the same conversation it books the visit. An online calendar books but doesn't know your practice; a generic chatbot may chat but never touches your calendar. Wably does both, like a real virtual secretary.
- Your areas and treatments: from neck pain to pediatric osteopathy.
- The practice's fees, first visit and follow-up sessions.
- The frequently asked questions: deductible invoice, what to bring, how many sessions are needed.
- Who it's suited for: adults, athletes, pregnant women, newborns.
- And, in the same chat, it offers the free slots and confirms the booking.
All in one assistant
What Wably does for your osteopathy practice
Answers about areas, treatments and fees
It explains to patients what you do, who osteopathy is suited for and how much the first visit and follow-ups cost.
Books and organizes the calendar
It offers only genuinely free slots, confirms the booking and handles reschedules and cancellations in the conversation.
Reduces missed visits
It reminds the patient of the appointment the day before, in the way you choose: fewer no-shows, protected schedule.
Keeps contacts in order
When a new patient books, it creates the contact by itself: you never lose a name and the address book stays clean.
Sends review requests
After the visit it automatically sends, by email or on WhatsApp, the review request with the link you choose.
Works on your number, 24/7
It uses the WhatsApp Business number you already have: patients write where they always do and Wably answers at any hour.
Pinpoint scheduling
It organizes the calendar precisely, and you're still free to do it by hand
In osteopathy the first visit takes longer than follow-up sessions, and many courses of care involve cycles of treatment a few days apart. Wably checks your real calendar with every request and offers only slots that are truly free, always respecting your rules.
- The right duration for each type of visit: a longer first visit, shorter follow-ups.
- The time between one patient and the next to tidy up and take notes, never back-to-back visits.
- Your real hours, even split ones between morning and afternoon, break included.
- No last-minute appointments: your minimum notice is always respected.
- Treatment cycles and recurring visits, handled without endless messages.
Fewer no-shows
Automatic reminders to reduce missed visits
A missed visit is an hour of practice time lost, and in a course of cycles it also slows the patient's results. Wably reminds them of the appointment the day before, on WhatsApp. You choose how it should work.
Notification only
A message that reminds the patient of the visit. Simple and discreet, when you just want to give a reminder.
Confirmation request
A message with the Confirm · Reschedule buttons: the patient replies with one tap and, if they can't come, frees up the slot in time.
You set the mode you prefer and change it whenever you like. A slot freed up in advance is a slot you can still assign: this way automatic reminders recover much of the missed visits and protect your schedule.
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Contacts and reputation
It keeps contacts in order and grows your reviews
A good secretary recognizes patients and never loses a contact. Wably recognizes who's writing and, when a new patient books for the first time, it creates the contact by itself: no more names jotted down on scraps of paper.
It never deletes anything from your Google address book: it can read and add, never remove. And if you wish, with one switch it adds new patients to your Google Contacts as well.
Privacy and security
Built for those who care for people's health
Case histories, assessments and treatment plans stay yours: Wably doesn't need them to work. Wably does not collect health data: it handles only neutral service categories, staying outside the scope of Article 9 of the GDPR. Data stays isolated for each practice and you can disconnect and delete whenever you want.
- No clinical data processed: only visits and service information.
- Infrastructure on Oracle Cloud, in Europe, in the Frankfurt data center.
- Data encrypted at rest.
- On your WhatsApp Business number, with no app for the patient to download.
Why Wably
It's not management software. It's not a chatbot. It's a secretary.
Management software
It books and invoices, but on WhatsApp it stops at reminders: it doesn't answer when a patient asks about areas, fees or information.
Generic chatbots
They answer a few questions, but they don't know your calendar: no different durations, treatment cycles or real practice hours.
Wably
It answers like a secretary and books in your real calendar, in the same chat, on your WhatsApp Business number.
Quick activation
How it works
Set up your practice
In under 10 minutes you write areas, fees, hours, the duration of first visits and follow-ups, breaks and rules.
Connect WhatsApp
You use the WhatsApp Business number you already have: patients keep writing where they always do.
Choose the tone
Professional, welcoming or direct: the assistant replies in line with your practice's style.
Let Wably work
It answers, offers slots, confirms bookings, handles reschedules and sends reminders and reviews, at any hour.
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Plans
Two simple plans, with a 30-day free trial
Starter
€24.90 / month
- AI assistant on WhatsApp, on your current number
- Answers patients about your areas of treatment
- Bookings with Google Calendar sync
- AI management per individual contact
- Multilingual
- Email support
Standard ★
€49.90 / month
- Everything in Starter
- Also answers about services, prices, FAQs and general info
- Automatic reminders (notification or confirmation)
- Choice of tone: formal or friendly
- Automatic review request after the visit
FAQ
Frequently Asked Questions
What is Wably's AI virtual secretary for osteopaths?
It's an AI assistant that, on WhatsApp, answers patients about areas, treatments and fees and manages visits (bookings, reschedules, reminders) in place of the front desk, 24/7.
Does Wably answer patients or only send reminders?
It answers. Unlike management software that only sends notifications, Wably has a conversation: it explains your areas, communicates fees, answers frequently asked questions and, in the same chat, offers slots and confirms the visit.
Can I use the practice's WhatsApp Business number?
Yes. Wably works on the WhatsApp Business number you already use: no new number, no app for the patient to download, no change to your communications or practice materials.
What do I need to use Wably?
You need a Google account with Google Calendar, which Wably uses as the calendar, and Google Contacts, for the patient address book. Plus the practice's WhatsApp Business number. Nothing else: no app to install and no technical skills.
Does it handle longer first visits and follow-up sessions?
Yes. You can set different durations for the first visit and for follow-ups, with breaks and minimum notice: Wably offers slots respecting these rules and also handles recurring treatment cycles.
Does Wably help reduce missed visits?
Yes. It sends an automatic reminder the day before the visit, in the way you choose: a simple notification or a confirmation request with the Confirm and Reschedule buttons, so the patient frees up the slot in time if they can't come.
Can I keep managing visits by hand too?
Of course. You can create, move or cancel visits directly in your Google Calendar: Wably stays in sync and keeps answering patients with up-to-date information. The calendar remains the single source of truth.
Does Wably process patients' health data?
No. Wably does not collect health data: it handles only neutral service categories, staying outside the scope of Article 9 of the GDPR. Data is isolated for each practice and encrypted at rest, on Oracle Cloud infrastructure in Europe (Frankfurt data center).
Does Wably replace the osteopath?
No. Wably does not replace the professional and does not give clinical advice. It only handles the admin side: answering information, booking, managing reschedules, sending reminders and review requests.
Bring your osteopathy practice's front desk to WhatsApp
Turn WhatsApp from a source of interruptions into a secretary that answers, books and reminds your patients and their conversations, on your current WhatsApp Business number, day and night.
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