AI virtual secretary for massage therapy practices
On WhatsApp, the AI assistant for massage therapists: it answers clients and takes treatment bookings, 24/7
While you're at the table with a client you can't stop to reply to messages. Wably answers for you on WhatsApp: it gives information on treatments, durations and fees, books sessions, reschedules them and sends reminders, in your practice's tone of voice, at any time.
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Good morning, I have a knot in my back. Do you do deep-tissue massage? How long is the session?
Good morning! Yes, we do deep-tissue massage. The session usually lasts 50 minutes and, for muscle knots, we often consider a short course. Shall I suggest a time?
Yes, ideally evenings after work.
I have availability Tuesday at 7:00 PM or Friday at 6:30 PM. Which do you prefer?
Tuesday at 7 is perfect.
Confirmed. I'll send you a reminder the day before the session. See you Tuesday!
Hi, I’d like some information about your services and prices.
Hi! Of course. The first visit is €60 and follow-up sessions are €45. Can I help you choose the right service?
Do you have any packages?
Yes: a 5-session package for €200 (€40/session) and 10 sessions for €380 (€38/session). I can book your first appointment right away.
Great, let’s book then.
Perfect! Tell me the day you prefer and I’ll suggest the available times.
Good morning, can you remind me of my upcoming appointments?
Of course! You have two: Tuesday the 18th at 5:00 PM and Tuesday the 25th at 5:00 PM. Can I help?
I’d like to move the one on the 18th, something came up.
No problem. I have Wednesday the 19th at 4:00 PM or Thursday the 20th at 6:30 PM free. Which do you prefer?
Thursday the 20th at 6:30 PM, thanks.
Done! Moved to Thursday the 20th at 6:30 PM. I’ll update your reminder. See you soon!
The problem
Between one treatment and the next there's no time for the front desk
Whoever writes to you often has a muscle knot or a pain they want to fix fast, and before booking they ask what kind of massage you do and how long it lasts. But while you're at the table you can't answer, and a request left waiting often moves to another practice.
Meanwhile the appointments to book and reschedule pile up and by the end of the day you catch up on them with effort, taking time away from your personal life too. Wably is here to lift this weight off you: it answers clients and manages the treatments for you, neatly and professionally.
The difference
It answers clients like your secretary, not just a booking tool
A capable secretary doesn't just set appointments: she knows how to answer when a client asks “do you do lymphatic drainage?”, “how long is a sports massage?”, “what do you recommend for neck pain?”. Wably does exactly this on WhatsApp, at any moment, and in the same exchange of messages it sets the appointment. An online calendar takes the booking but knows nothing about your practice; a generic chatbot at most makes small talk without looking at your calendar. Wably brings the two together, like a real virtual secretary.
- Your treatments: deep-tissue, sports, therapeutic, lymphatic drainage, relaxing massage.
- The durations: 30-, 50- or 90-minute sessions, each with its own fee.
- What each treatment is indicated for: muscle knots, muscle pain, sports recovery, heavy legs.
- The frequently asked questions: packages and courses, what to bring, how to prepare for the session.
- And, in the same message, it offers the free slots and completes the booking.
All in one assistant
What Wably does for your massage therapy practice
Answers about treatments, durations and fees
It explains which massages you do, how long each session lasts and what it's indicated for: the same answers you would give, given by it.
Books and manages the calendar
It shows only genuinely available times, confirms the booking and handles reschedules and cancellations right in the conversation.
Reduces missed appointments
It reminds the client of the appointment the day before, in the way you decide: fewer absences and a table that stays booked.
Keeps contacts in order
At a new client's first booking it saves the contact by itself: you never lose a name and the address book stays clean.
Sends review requests
After the session it automatically sends, by email or on WhatsApp, the review request with the link you choose.
Works on your number, 24/7
It uses the WhatsApp Business number you already have: clients write where they always do and Wably answers at any hour.
Pinpoint scheduling
It handles different durations and courses of treatments precisely, and you're still free to do it by hand
In a massage therapy practice each treatment has its own timing, from a short session to a long massage, and muscle knots often call for a course of closely spaced sessions. Instead of a calendar with fixed slots that drift from reality, Wably checks your real calendar with every request and offers only slots that are truly free, respecting every one of your rules.
- The right duration for each treatment, whether 30, 50 or 90 minutes: each session takes the time it needs.
- The gap between one client and the next to sanitize and prep the table, never back-to-back sessions.
- Your real hours, even split ones between morning and afternoon, break included.
- Courses and packages of sessions, scheduled without an endless chain of messages.
- No last-second bookings: your minimum notice is always respected.
Fewer no-shows
Automatic reminders to reduce missed sessions
Every client who doesn't show up is an empty slot and a loss for the practice. Wably prevents it: it reminds them of the appointment the day before, on WhatsApp. You decide how the reminder works.
Notification only
A message that reminds the client of the session. Simple and discreet, when you just want to give a reminder.
Confirmation request
A message with the Confirm · Reschedule buttons: one tap for the client and, if they can't come, the slot is freed up in time.
You set the mode you prefer and change it whenever you want. A slot freed up in advance is a slot you can reassign: this way automatic reminders recover much of the lost appointments and protect your revenue.
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Contacts and reputation
It keeps the address book in order and grows your reviews
A capable secretary recognizes who comes back and never loses a contact. Wably recognizes who's writing and, at a new client's first booking, it saves the contact by itself: no more names jotted down in a hurry between one session and the next.
It never deletes anything from your Google address book: it only reads and adds. And, if you enable it, with one switch it records new clients in your Google Contacts as well.
Privacy and security
Built for those who take care of people's bodies
Any medical notes or notes on clients stay yours: Wably doesn't need them to work. Wably does not collect health data: it handles only neutral service categories and the calendar, staying outside the scope of Article 9 of the GDPR. Data stays isolated for each practice and you can disconnect and delete whenever you want.
- No sensitive data processed: only bookings and service information.
- Infrastructure on Oracle Cloud, in Europe, in the Frankfurt data center.
- Data encrypted at rest.
- On your WhatsApp Business number, with no app for the client to download.
Why Wably
It's not management software. It's not a chatbot. It's a secretary.
Management software
It books and invoices, but on WhatsApp it stops at reminders: it doesn't answer when a client asks about treatments, durations or fees.
Generic chatbots
They chat, but they don't know your calendar and don't understand a massage therapy practice: no different durations, courses of sessions or real hours.
Wably
It talks like a secretary and books in your real calendar, in the same message, on your WhatsApp Business number. Both things together.
Quick activation
How it works
Set up your practice
In under 10 minutes you write treatments, durations, fees, hours, breaks and booking rules. All guided, no technicalities.
Connect WhatsApp
You keep the WhatsApp Business number you already use: clients keep writing where they always have.
Choose the tone
Professional, welcoming or direct: the assistant replies in line with your practice's style.
Let Wably work
It answers clients, offers slots, confirms sessions, handles reschedules and sends reminders and reviews, 24/7.
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Plans
Two simple plans, with a 30-day free trial
Starter
€24.90 / month
- AI assistant on WhatsApp, on your current number
- Answers clients about your treatments
- Bookings with Google Calendar sync
- AI management per individual contact
- Multilingual
- Email support
Standard ★
€49.90 / month
- Everything in Starter
- Also answers about services, prices, FAQs and general info
- Automatic reminders (notification or confirmation)
- Choice of tone: formal or friendly
- Automatic review request after the session
FAQ
Frequently Asked Questions
What is Wably's AI virtual secretary for massage therapists?
It's an AI assistant that, on WhatsApp, answers clients about treatments, durations and fees and manages appointments (bookings, courses of sessions, reschedules, reminders) in place of the front desk, 24/7.
Does Wably answer clients or only send reminders?
It answers. Unlike management software that only sends notifications, Wably has a conversation: it explains your treatments, durations and fees, answers frequently asked questions and, in the same chat, offers slots and confirms the booking.
Can I use the WhatsApp Business number I already use at the practice?
Yes. Wably works on the WhatsApp Business number you already use: no new number, no app for the client to download, no change to your communications or practice materials.
Does it handle different durations and courses of sessions?
Yes. You can set different durations for each treatment, from 30 to 90 minutes, with breaks and minimum notice: Wably offers slots respecting these rules and also handles recurring courses and packages of sessions.
What do I need to use Wably?
You need a Google account with Google Calendar, which Wably uses as the calendar, and Google Contacts, for the client address book. Plus the practice's WhatsApp Business number. Nothing else: no app to install and no technical skills.
How long does it take to set up? Do I need to be technical?
No, you don't need any technical skills. Setup is guided and takes under 10 minutes: you write, in your own words, your treatments, durations, fees, hours and answers to the most common questions.
Does Wably help reduce no-shows?
Yes. It sends an automatic reminder the day before the session, in the way you choose: a simple notification or a confirmation request with the Confirm and Reschedule buttons, so the client frees up the slot in time if they can't come.
Does Wably process clients' health data?
No. Wably does not collect health data: it handles only neutral service categories, staying outside the scope of Article 9 of the GDPR. Data is isolated for each practice and encrypted at rest, on Oracle Cloud infrastructure in Europe (Frankfurt data center).
Does Wably replace the massage therapist?
No. Wably does not replace the professional and does not give advice on treatments. It only handles the admin side: answering service information, booking, managing reschedules, sending reminders and review requests.
Bring your massage therapy practice's front desk to WhatsApp
Turn WhatsApp from a source of interruptions into a secretary that answers, books and reminds your clients of their appointments, on your current WhatsApp Business number, day and night.
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