AI virtual secretary for massage and wellness studios
Bookings on WhatsApp for your massage studio: the AI assistant that answers clients and sets appointments, 24/7
While you're in the treatment room helping a client relax you can't stop for the phone. Wably answers for you on WhatsApp: it gives information on types of massage, durations and price lists, books appointments, reschedules them and sends reminders, in your studio's tone of voice, at any time.
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Good evening, I'd like to book a couples relaxing massage for Saturday. Do you have availability?
Good evening! Yes, the couples massage lasts about an hour. I still have a few times free on Saturday. Would you like me to suggest one?
Yes, in the afternoon.
I have availability Saturday at 4:00 PM or 5:30 PM. Which do you prefer?
4 PM is perfect.
Confirmed for two. I'll send you a reminder the day before. See you Saturday!
Hi, I’d like some information about your services and prices.
Hi! Of course. The first visit is €60 and follow-up sessions are €45. Can I help you choose the right service?
Do you have any packages?
Yes: a 5-session package for €200 (€40/session) and 10 sessions for €380 (€38/session). I can book your first appointment right away.
Great, let’s book then.
Perfect! Tell me the day you prefer and I’ll suggest the available times.
Good morning, can you remind me of my upcoming appointments?
Of course! You have two: Tuesday the 18th at 5:00 PM and Tuesday the 25th at 5:00 PM. Can I help?
I’d like to move the one on the 18th, something came up.
No problem. I have Wednesday the 19th at 4:00 PM or Thursday the 20th at 6:30 PM free. Which do you prefer?
Thursday the 20th at 6:30 PM, thanks.
Done! Moved to Thursday the 20th at 6:30 PM. I’ll update your reminder. See you soon!
The problem
Someone looking for a moment of relaxation wants an answer right away, but you're in the treatment room
Whoever writes usually wants to know what kind of massage you do, how long it lasts and how much it costs, sometimes as a gift or for a couple. But if you're in the treatment room helping someone relax you can't answer, and a request left waiting often becomes a lost booking.
And the requests don't stop: times to set, reschedules, confirmations to chase at the end of the day, when all you want is to switch off. Wably takes it on for you: it answers clients on WhatsApp, books the massages and keeps the schedule tidy, with the same relaxed feel as your studio.
The difference
It answers clients like your secretary, not just a booking tool
A sharp secretary doesn't just set appointments: when a client asks “do you do hot stone massage?”, “how long is the aromatherapy one?” or “do you have a couples package?”, she knows the answer. Wably does the same on WhatsApp, any time, and in the same conversation it locks in the slot. A digital calendar takes the booking but ignores your services; a generic chatbot just chats, without touching the calendar. Wably brings the two together, the way a real virtual secretary would.
- Your massages: relaxing, aromatherapy, hot stone, wellness deep-tissue, lymphatic drainage.
- The special experiences: couples massage, spa journeys, wellness rituals.
- The durations: 30-, 50- or 80-minute treatments, each with its own fee.
- The packages and gift vouchers, so the client knows right away what to expect.
- And, in the same conversation, it offers the free slots and completes the booking.
All in one assistant
What Wably does for your massage studio
Answers about massages, durations and price lists
It explains which massages you offer, how long they last and how much they cost, packages and gift vouchers included: the same answers you would give, given by it.
Books and manages the calendar
It shows only genuinely available times, confirms the booking and handles reschedules and cancellations right in the conversation.
Reduces missed appointments
It reminds the client of the appointment the day before, in the way you decide: fewer absences and a room that stays booked.
Keeps contacts in order
At a new client's first booking it saves the contact by itself: you never lose a name and the address book stays clean.
Sends review requests
After the massage it automatically sends, by email or on WhatsApp, the review request with the link you choose.
Works on your number, 24/7
It uses the WhatsApp Business number you already have: clients write where they always do and Wably answers at any hour.
Pinpoint scheduling
It handles different durations and couples journeys precisely, and you're still free to do it by hand
In a massage studio each treatment has its own timing, from a short massage to a long ritual, and some experiences take two rooms at once, like the couples massage. Instead of a calendar with fixed slots that drift from reality, Wably checks your real calendar with every request and offers only slots that are truly free, respecting every one of your rules.
- The right duration for each massage, from 30 to 80 minutes: each appointment takes the time it needs.
- The gap between one client and the next to tidy the room and change the linens, never back-to-back treatments.
- Your real hours, including evenings and weekends, when relaxation is most in demand.
- Packages and recurring appointments, scheduled without an endless chain of messages.
- No last-second bookings: your minimum notice is always respected.
Fewer no-shows
Automatic reminders to reduce missed appointments
Every client who doesn't show up is an empty slot and a loss for the studio. Wably prevents it: it reminds them of the appointment the day before, on WhatsApp. You decide how the reminder works.
Notification only
A message that reminds the client of the appointment. Simple and discreet, when you just want to give a reminder.
Confirmation request
A message with the Confirm · Reschedule buttons: one tap for the client and, if they can't come, the slot is freed up in time.
You set the mode you prefer and change it whenever you want. A slot freed up in advance is a slot you can reassign: this way automatic reminders recover much of the lost appointments and protect your revenue.
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Contacts and reputation
It keeps the address book in order and grows your reviews
A capable secretary recognizes who comes back and never loses a contact. Wably recognizes who's writing and, at a new client's first booking, it saves the contact by itself: no more names jotted down in a hurry between one appointment and the next.
It never deletes anything from your Google address book: it only reads and adds. And, if you enable it, with one switch it records new clients in your Google Contacts as well.
Privacy and security
Built for those who give people wellbeing
Your clients' preferences and data stay yours: Wably doesn't need them to work. Wably does not process sensitive data: it handles only the calendar and service information, in compliance with the GDPR. Data stays isolated for each studio and you can disconnect and delete whenever you want.
- No sensitive data processed: only bookings and service information.
- Infrastructure on Oracle Cloud, in Europe, in the Frankfurt data center.
- Data encrypted at rest.
- On your WhatsApp Business number, with no app for the client to download.
Why Wably
It's not management software. It's not a chatbot. It's a secretary.
Management software
It books and invoices, but on WhatsApp it stops at reminders: it doesn't answer when a client asks about massages, durations or price lists.
Generic chatbots
They chat, but they don't know your calendar and don't understand a massage studio: no different durations, couples journeys or real hours.
Wably
It talks like a secretary and books in your real calendar, in the same conversation, on your WhatsApp Business number. Both things together.
Quick activation
How it works
Set up your studio
In under 10 minutes you write massages, durations, price lists, hours, breaks and booking rules. All guided, no technicalities.
Connect WhatsApp
You keep the WhatsApp Business number you already use: clients keep writing where they always have.
Choose the tone
Professional, welcoming or direct: the assistant replies in line with your studio's style.
Let Wably work
It answers clients, offers slots, confirms appointments, handles reschedules and sends reminders and reviews, 24/7.
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Plans
Two simple plans, with a 30-day free trial
Starter
€24.90 / month
- AI assistant on WhatsApp, on your current number
- Answers clients about your massages
- Bookings with Google Calendar sync
- AI management per individual contact
- Multilingual
- Email support
Standard ★
€49.90 / month
- Everything in Starter
- Also answers about services, prices, FAQs and general info
- Automatic reminders (notification or confirmation)
- Choice of tone: formal or friendly
- Automatic review request after the massage
FAQ
Frequently Asked Questions
What is Wably's AI virtual secretary for massage studios?
It's an AI assistant that, on WhatsApp, answers clients about types of massage, durations and price lists and manages appointments (bookings, packages, reschedules, reminders) in place of the front desk, 24/7.
Does Wably answer clients or only send reminders?
It answers. Unlike management software that only sends notifications, Wably has a conversation: it explains your massages, durations and price lists, answers frequently asked questions and, in the same chat, offers slots and confirms the booking.
Can I use the WhatsApp Business number I already use at the studio?
Yes. Wably works on the WhatsApp Business number you already use: no new number, no app for the client to download, no change to your communications or studio materials.
Does it handle different durations and the couples massage?
Yes. You can set different durations for each massage, with breaks and minimum notice, and flag the experiences that take two rooms like the couples massage: Wably offers slots respecting these rules and also handles packages and recurring appointments.
What do I need to use Wably?
You need a Google account with Google Calendar, which Wably uses as the calendar, and Google Contacts, for the client address book. Plus the studio's WhatsApp Business number. Nothing else: no app to install and no technical skills.
How long does it take to set up? Do I need to be technical?
No, you don't need any technical skills. Setup is guided and takes under 10 minutes: you write, in your own words, your massages, durations, price lists, hours and answers to the most common questions.
Does Wably help reduce no-shows?
Yes. It sends an automatic reminder the day before the appointment, in the way you choose: a simple notification or a confirmation request with the Confirm and Reschedule buttons, so the client frees up the slot in time if they can't come.
Does Wably process clients' data?
No. Wably does not process sensitive data: it handles only the calendar and service information, in compliance with the GDPR. Data is isolated for each studio and encrypted at rest, on Oracle Cloud infrastructure in Europe (Frankfurt data center).
Does Wably replace the massage therapist?
No. Wably does not replace the professional. It only handles the admin side: answering service information, booking, managing reschedules, sending reminders and review requests.
Bring your massage studio's front desk to WhatsApp
Turn WhatsApp from a source of interruptions into a secretary that answers, books and reminds your clients of their appointments, on your current WhatsApp Business number, day and night.
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