Info and services¶

The Info & Services screen — titled INFO & SERVICES, subtitled "What the assistant can tell customers" — is one of the most important in Wably: it's your assistant's knowledge base. Everything you write here is what the assistant can tell your clients on WhatsApp, even before they book.

You fill it in once, and the assistant uses it forever.

Why it matters

Without this information the assistant only knows how to book appointments. With it, it becomes a real secretary: it answers "how much is it?", "what do you do?", "do you issue invoices?" — on your behalf, in seconds, around the clock. Fewer repetitive questions for you, better-informed bookings.

The four fields to fill in¶

The screen is divided into four sections, each with a clear purpose. They're filled in as free text.

What's included in each plan

On the Starter plan the assistant uses the Business description (field 1). Services and Prices, FAQ and General Info (fields 2–4) are available with the Standard plan.

1. Business description¶

Explain what you do, your specialisations and the treatments you offer. The assistant uses this text to answer questions like "What do you do?" or "Do you treat back pain?".

Example: "Physiotherapy practice specialising in orthopaedic and post-operative rehabilitation, manual therapy and postural re-education. We treat neck pain, lower-back pain and sports injuries."

2. Services and Prices¶

List one service per line. If you like, add a price: it can be fixed, "from" or "on assessment".

Example:

First physiotherapy visit – €60
Re-education session – from €45
Manual therapy – €55
Tecar therapy – €40
Postural assessment – on assessment

This way the client knows right away how much a first visit or a session costs, without waiting for you to reply.

3. FAQ¶

A question and its answer. Leave a blank line between one FAQ and the next. These are the answers to the questions you get asked most often.

Example:

Do you issue invoices for tax relief?
Yes, we provide a valid invoice for tax deductions.

Is there parking?
Yes, free parking in front of the practice.

4. General Info¶

Practical details the assistant can provide on request: accepted payment methods, how to reach you, useful directions. Follow the format suggested on the screen.

Saving¶

When you're done, tap Save. The assistant starts using the new information right away.

No sensitive data

Only enter information about your practice and services. Clinical or personal data about your clients is not needed — and must not be entered.

The benefit for you¶

Stop answering the same questions twenty times ("how much is it?", "where are you?", "do you invoice?").
Price transparency from the start → fewer dead-end enquiries, more qualified bookings.
The client gets everything in an instant and books at the same moment: no friction, no waiting.

This is what sets Wably apart from a simple calendar: it answers and books in the same chat.