A physiotherapist doesn't always need a huge management system.
Often they need something far more concrete: to receive requests, reply quickly, organise appointments, cut no-shows and not waste time juggling messages and calendar.
The right software isn't the one with the most features. It's the one that solves the most frequent problem.
WhatsApp is convenient. Patients already use it. Practices receive it every day.
But when it comes to appointments, privacy and GDPR, convenience isn't enough. You need an orderly way to handle information, avoiding needlessly sensitive conversations and processes left to chance.
This article isn't legal advice. It's a practical starting point to understand what to do better.
Not every appointment carries the same weight.
A first visit needs time to understand, listen, gather information and set up the plan. A follow-up can be shorter. A treatment may have a different duration again.
And yet many practices keep using identical slots.