AI virtual secretary for acupuncture practices
On WhatsApp, the AI assistant for acupuncturists: it answers patients and takes session bookings, 24/7
While you're with a patient you can't interrupt the treatment to answer the phone. Wably answers for you on WhatsApp: it gives information on the conditions you treat, the first visit and your fees, books sessions, reschedules them and sends reminders, in your practice's tone of voice, at any time.
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Good morning, I often get migraines. Can acupuncture help? How many sessions does it take?
Good morning! Yes, acupuncture is used for migraines. We usually start with an initial assessment visit and then agree together on a course of sessions. The first visit lasts about an hour. Shall I suggest a time?
Yes please, I'd prefer mornings.
I have availability Monday at 9:30 AM or Wednesday at 11:00 AM. Which do you prefer?
Monday at 9:30 is perfect.
Confirmed. I'll send you a reminder the day before the session. See you Monday!
Hi, I’d like some information about your services and prices.
Hi! Of course. The first visit is €60 and follow-up sessions are €45. Can I help you choose the right service?
Do you have any packages?
Yes: a 5-session package for €200 (€40/session) and 10 sessions for €380 (€38/session). I can book your first appointment right away.
Great, let’s book then.
Perfect! Tell me the day you prefer and I’ll suggest the available times.
Good morning, can you remind me of my upcoming appointments?
Of course! You have two: Tuesday the 18th at 5:00 PM and Tuesday the 25th at 5:00 PM. Can I help?
I’d like to move the one on the 18th, something came up.
No problem. I have Wednesday the 19th at 4:00 PM or Thursday the 20th at 6:30 PM free. Which do you prefer?
Thursday the 20th at 6:30 PM, thanks.
Done! Moved to Thursday the 20th at 6:30 PM. I’ll update your reminder. See you soon!
The problem
Someone seeking relief from pain wants answers, but you're in session
Whoever writes to you often has a complaint that's been dragging on and wants to understand whether acupuncture can help and how a course works. But while you're treating a patient you can't answer, and a request left hanging often ends up at another practice.
Meanwhile the sessions to book and reschedule pile up and by the end of the day you catch up on them with effort, taking time away from your personal life too. Wably is here to free you from this part: it answers patients and manages the sessions for you, quickly, neatly and professionally.
The difference
It answers patients like your secretary, not just a booking tool
A capable secretary doesn't just set appointments: she knows how to answer when a patient asks “do you treat migraines with acupuncture?”, “how many sessions does it take?”, “is it painful?”. Wably does exactly this on WhatsApp, at any moment, and over the course of the same conversation it books the session. An online calendar takes the appointment but ignores how your practice works; a generic chatbot at most makes conversation without touching the schedule. Wably brings the two together, like a genuine virtual secretary.
- The conditions you treat: neck and low back pain, migraines and headaches, anxiety and stress, fertility support.
- How the first visit in Traditional Chinese Medicine works and how the course of sessions is set up.
- What to expect from an acupuncture session: duration, sensations, possible moxibustion.
- The frequently asked questions: invoice, how many sessions are needed, how often to return.
- And, staying in the same conversation, it offers the free slots and finalizes the booking.
All in one assistant
What Wably does for your acupuncture practice
Answers about conditions, the first visit and fees
It explains which conditions you treat, how the first visit and the course of sessions work and how much they cost: the same answers you would give, given by it.
Books and manages the calendar
It offers only genuinely free slots, confirms the booking and handles reschedules and cancellations right in the conversation.
Reduces missed sessions
It reminds the patient of the appointment the day before, in the way you choose: fewer absences and a course that isn't interrupted.
Keeps contacts in order
When a new patient books, it records the contact by itself: you never lose a name and the address book stays clean.
Sends review requests
After the session it automatically sends, by email or on WhatsApp, the review request with the link you choose.
Works on your number, 24/7
It uses the WhatsApp Business number you already have: patients write where they always do and Wably answers at any hour.
Pinpoint scheduling
It handles first visits and courses of sessions precisely, and you're still free to do it by hand
In acupuncture the first visit takes longer, between case history and assessment, and treatments proceed in courses at a regular cadence. While an ordinary calendar shows fixed slots that drift from reality, Wably checks your real calendar with every request and offers only slots that are truly free, always respecting your rules.
- The right duration for each appointment: a longer first visit, shorter follow-up sessions.
- The time between one patient and the next to tidy the room and prepare, never back-to-back sessions.
- Your real hours, even split ones between morning and afternoon, break included.
- Recurring courses of sessions, planned without endless message threads.
- Never last-second appointments: the assistant always keeps the minimum notice you set.
Fewer no-shows
Automatic reminders to reduce missed sessions
A missed session interrupts the course and leaves an empty slot that's hard to reassign at the last minute. Wably prevents it: it reminds them of the appointment the day before, on WhatsApp. You decide how the reminder should act.
Notification only
A message that reminds the patient of the session. Clean and discreet, when you just want to give a heads-up.
Confirmation request
A message with the Confirm · Reschedule buttons: one tap for the patient and, if they're unable to come, the slot is freed up in advance.
You set the mode you want and change it at any time. A slot freed up in time is a slot that can be reassigned: this way automatic reminders recover much of the lost sessions and protect the continuity of the course.
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Contacts and reputation
It keeps the address book in order and grows your reviews
A capable secretary recognizes the patients and never misplaces a contact. Wably identifies who's writing and, at a new patient's first booking, it notes the contact by itself: no more numbers jotted down in a hurry between one session and the next.
It never deletes anything from your Google address book: it only reads and adds. And, if you wish, with one switch it records new patients in your Google Contacts as well.
Privacy and security
Built for those who care for people's health
Case histories, assessments and the patient's clinical picture stay yours: Wably doesn't need them to work. Wably does not collect health data: it handles only neutral service categories and the calendar, staying outside the scope of Article 9 of the GDPR. Data stays isolated for each practice and you can disconnect and delete whenever you want.
- No clinical data processed: only bookings and service information.
- Infrastructure on Oracle Cloud, in Europe, in the Frankfurt data center.
- Data encrypted at rest.
- On your WhatsApp Business number, with no app for the patient to download.
Why Wably
It's not management software. It's not a chatbot. It's a secretary.
Management software
It books and invoices, but on WhatsApp it stops at reminders: it doesn't answer when a patient asks which conditions you treat, how many sessions are needed or your fees.
Generic chatbots
They chat, but they don't know your calendar and don't understand an acupuncture practice: no first visit, courses of sessions or real hours.
Wably
It talks like a secretary and books in your real calendar, in the same exchange of messages, on your WhatsApp Business number. Both things together.
Quick activation
How it works
Set up your practice
In under 10 minutes you write the conditions you treat, fees, hours, the duration of the first visit and sessions, breaks and booking rules. All guided, no technicalities.
Connect WhatsApp
You keep the WhatsApp Business number you already use: patients keep reaching you where they always have.
Choose the tone
Professional, welcoming or direct: the assistant replies in line with your practice's style.
Let Wably work
It answers patients, offers slots, confirms sessions, handles reschedules and sends reminders and reviews, 24/7.
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Plans
Two simple plans, with a 30-day free trial
Starter
€24.90 / month
- AI assistant on WhatsApp, on your current number
- Answers patients about the conditions you treat
- Bookings with Google Calendar sync
- AI management per individual contact
- Multilingual
- Email support
Standard ★
€49.90 / month
- Everything in Starter
- Also answers about services, prices, FAQs and general info
- Automatic reminders (notification or confirmation)
- Choice of tone: formal or friendly
- Automatic review request after the session
FAQ
Frequently Asked Questions
What is Wably's AI virtual secretary for acupuncturists?
It's an AI assistant that, on WhatsApp, answers patients about the conditions you treat, the first visit and fees and manages appointments (bookings, courses of sessions, reschedules, reminders) in place of the front desk, 24/7.
Does Wably answer patients or only send reminders?
It answers. Unlike management software that only sends notifications, Wably has a conversation: it explains which conditions you treat, how the first visit works, answers frequently asked questions and, in the same chat, offers slots and confirms the session booking.
Can I use the WhatsApp Business number I already use at the practice?
Yes. Wably works on the WhatsApp Business number you already use: no new number, no app for the patient to download, no change to your communications or practice materials.
Does Wably handle recurring courses of sessions?
Yes. Acupuncture treatments often proceed in courses at a regular cadence. Wably manages recurring appointments, offers times consistent with your calendar and reschedules missed sessions, without you having to re-enter them by hand each time.
What do I need to use Wably?
You need a Google account with Google Calendar, which Wably uses as the calendar, and Google Contacts, for the patient address book. Plus the practice's WhatsApp Business number. Nothing else: no app to install and no technical skills.
How long does it take to set up? Do I need to be technical?
No, you don't need any technical skills. Setup is guided and takes under 10 minutes: you write, in your own words, the conditions you treat, fees, hours and answers to the most common questions.
Does Wably help reduce no-shows?
Yes. It sends an automatic reminder the day before the session, in the way you choose: a simple notification or a confirmation request with the Confirm and Reschedule buttons, so the patient frees up the slot in time if they can't come.
Does Wably process patients' health data?
No. Wably does not collect health data: it handles only neutral service categories, staying outside the scope of Article 9 of the GDPR. Data is isolated for each practice and encrypted at rest, on Oracle Cloud infrastructure in Europe (Frankfurt data center).
Does Wably replace the acupuncturist?
No. Wably does not replace the professional and does not make clinical decisions. It only handles the admin side: answering service information, booking, managing reschedules, sending reminders and review requests.
Bring your acupuncture practice's front desk to WhatsApp
Turn WhatsApp from a source of interruptions into a secretary that answers, books and reminds your patients of their sessions, on your current WhatsApp Business number, day and night.
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