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Info & services

The Info & services screen is one of the most important in Wably: it's your assistant's knowledge base. Everything you write here is what the assistant can tell your clients on WhatsApp, even before they book.

You fill it in once, and the assistant uses it forever.

Why it matters

Without this information the assistant only knows how to book appointments. With it, it becomes a real secretary: it answers "how much is it?", "what do you do?", "do you issue invoices?" on your behalf, in seconds, around the clock. Fewer repetitive questions for you, better-informed bookings.

The fields to fill in

The fields are filled in as free text and appear in the following order.

What's included in each plan

On the Starter plan the assistant uses the Business description. Services and prices, General information and FAQ are available with the Standard plan.

It's the first panel, in green, at the top of the screen: "The link the assistant sends to ask for a review 72h after the first appointment."

Enter the address of the page where you want to collect client reviews, for example your Google profile. Automatic sending is switched on from the Home, with the Review request toggle.

Business description

Required field. Explain what you do, your specialisations and the treatments you offer. The assistant uses this text to answer questions like "What do you do?" or "Do you treat back pain?".

Example: "Physiotherapy practice specialising in orthopaedic and post-operative rehabilitation, manual therapy and postural re-education. We treat neck pain, lower-back pain and sports injuries."

Services and prices

List one service per line. If you like, add a price: it can be fixed, "from" or "on assessment".

Example: 

First physiotherapy visit – €60
Re-education session – from €45
Manual therapy – €55
Tecar therapy – €40
Postural assessment – on assessment

This way the client knows right away how much a first visit or a session costs, without waiting for you to reply.

Practice address

Where you see clients. The field supports more than one location: write one line per location, starting with the days you're there.

Example: 

Monday and Wednesday: 12 Via Roma, Milan
Tuesday and Thursday: 4 Via Verdi, Monza

If you work at clients' homes or online, leave the field empty.

General information

Practical details the assistant provides on request: accepted payment methods, how to reach you, useful directions.

FAQ

A question and its answer. Leave a blank line between one FAQ and the next. These are the answers to the questions you get asked most often.

Example: 

Do you issue invoices for tax relief?
Yes, we provide a valid invoice for tax deductions.

Is there parking?
Yes, free parking in front of the practice.

Saving

When you're done, tap Save. The assistant starts using the new information right away.

No sensitive data

Only enter information about your practice and services. Clinical or personal data about your clients is not needed and must not be entered.

The benefit for you

  • Stop answering the same questions twenty times ("how much is it?", "where are you?", "do you invoice?").
  • Price transparency from the start, so fewer dead-end enquiries and more qualified bookings.
  • The client gets everything in an instant and books at the same moment: no friction, no waiting.

This is what sets Wably apart from a simple calendar: it answers and books in the same chat.