Info and services: what the AI assistant can tell your clients¶
In short: the Info & services screen is one of the most important in Wably. Everything you write here is what the assistant can tell your clients on WhatsApp, even before they book. You fill it in once, and the assistant uses it forever.
The simplest rule of the product applies: the assistant can only say what you've written for it. If a piece of information is missing, it doesn't invent it, it refers the client back to you.
Why it matters
Without this information the assistant only knows how to book appointments. With it, it becomes a real secretary: it answers "how much is it?", "what do you do?", "do you issue invoices?" on your behalf, in seconds, around the clock. Fewer repetitive questions for you, better-informed bookings.
The fields to fill in¶
The fields are filled in as free text and appear in the following order.
What's included in each plan
On the Starter plan the assistant uses the Business description and the Practice address. Services and prices, General information, FAQ and the Review request are available with the Standard plan.
Review link¶
It's the first panel, in green, at the top of the screen: it holds the link the assistant sends to ask for a review after the first appointment.
Enter the address of the page where you want to collect client reviews, for example your Google profile. Automatic sending is switched on from the Home, with the Review request toggle.
Business description¶
Required field. Explain what you do, your specialisations and the treatments you offer. The assistant uses this text to answer questions like "What do you do?" or "Do you treat back pain?".
Example: "Physiotherapy practice specialising in orthopaedic and post-operative rehabilitation, manual therapy and postural re-education. We treat neck pain, lower-back pain and sports injuries."
Services and prices¶
List one service per line. If you like, add a price: it can be fixed, "from" or "on assessment".
Example:
First physiotherapy visit – €60 Re-education session – from €45 Manual therapy – €55 Tecar therapy – €40 Postural assessment – on assessment
This way the client knows right away how much a first visit or a session costs, without waiting for you to reply.
Prices go here, lengths go in Business hours
This list is your price list: it says which treatments you offer and what they cost. How long a booking lasts is set in business hours instead, where you choose one or two lengths with the name you want. Two screens with two different purposes: writing a service here doesn't create a bookable length, and the price doesn't change with the length chosen.
Practice address¶
Where you see clients. The field supports more than one location: write one line per location, starting with the days you're there.
Example:
Monday and Wednesday: 12 Via Roma, Milan Tuesday and Thursday: 4 Via Verdi, Monza
If you work at clients' homes or online, leave the field empty.
General information¶
Practical details the assistant provides on request: opening hours, accepted payment methods, how to reach you, useful directions.
Always write your opening hours here. The assistant doesn't work them out from your business hours: without them, it can't answer a client who asks "When are you open?".
FAQ¶
A question and its answer. Leave a blank line between one FAQ and the next. These are the answers to the questions you get asked most often.
Example:
Do you issue invoices for tax relief? Yes, we provide a valid invoice for tax deductions. Is there parking? Yes, free parking in front of the practice.
Saving¶
When you're done, tap Save. The assistant starts using the new information right away.
No sensitive data
Only enter information about your practice and services. Clinical or personal data about your clients is not needed and must not be entered.
The benefit for you¶
- Stop answering the same questions twenty times ("how much is it?", "where are you?", "do you invoice?").
- Price transparency from the start, so fewer dead-end enquiries and more qualified bookings.
- The client gets everything in an instant and books at the same moment: no friction, no waiting.
This is what sets Wably apart from a simple calendar: it answers and books in the same chat. The full comparison with the other tools is in AI virtual secretary on WhatsApp.
With this screen filled in, all that's left is connecting the external services: see integrations.