Integrations¶

The Integrations screen gathers the three connections Wably's operation rests on: WhatsApp Business, Google Calendar and Google Contacts. The subtitle you read in the dashboard, "The services the assistant uses to work", sums up their role well: without these connections the assistant has no channel to talk on, no diary to write in and no address book to recognise your clients from.

You reach it two ways: from the dedicated step of the Guided activation when you set Wably up for the first time, or at any moment from the Manage integrations link at the bottom of the Integrations card on the Home.

The three services to connect¶

Each service has its own card, with the name, a line of explanation, the connection status and the button to act on it.

WhatsApp Business¶

"Your WhatsApp number, the one Wably will provide the service on."

It's the channel the assistant uses to talk to your clients. The connection happens through WhatsApp's official guided process, which asks you to sign in and confirm your business number. You don't need a new number and your clients keep messaging you exactly as they always have.

The full process is described in Connect WhatsApp Business. If instead you want to understand how the channel works before configuring it, the page WhatsApp Business integration explains it from the point of view of someone using it every day.

Google Calendar¶

"Where the assistant creates and reads appointments."

It's the diary Wably checks your availability on and writes the appointments taken in chat to. This card also holds the Calendar selector, which appears once the connection is complete: this is where you choose which calendar the assistant should work on, if your Google account has more than one.

The selected calendar is the one Wably reads availability from and writes appointments to. The others stay out of it and are neither read nor modified. If you have a single calendar, that one is used, with nothing to set.

The full process is described in Connect Google Calendar.

Google Contacts¶

"The address book where you enable or disable contacts for the assistant."

It's the address book the contacts come from, the ones you then enable one by one on the Contacts screen. Connecting it is required: it's the basis for managing your contacts and deciding who the assistant replies to. It also saves you rebuilding from scratch a client list you already have.

The full process is described in Connect Google Contacts.

Reading the connection status¶

Each card shows a status indicator with two possible values: Connected when the service is linked and working, Not connected when the connection is missing.

Next to the status you'll find the matching button: Connect if the service isn't active yet, Disconnect if it is.

What happens when you disconnect a service¶

Disconnecting immediately stops the part of the work that depends on that service:

• without WhatsApp Business the assistant no longer receives client messages and doesn't reply;
• without Google Calendar it can no longer read availability or book appointments;
• without Google Contacts it no longer updates the contact list and new clients aren't added to your Google address book. The connection is required: until you reconnect it, the dashboard takes you back to the Guided activation.

The data already in your Google account isn't touched: disconnecting means removing Wably's access to the service, not deleting what's inside it. Your events stay in your calendar and your contacts stay in your address book.

You can reconnect the service at any time by repeating the same guided process. When it's done the card goes back to Connected and the assistant starts working again.

If something doesn't add up¶

If a card stays on Not connected after you've completed the process, or if the assistant doesn't behave the way you expect, always start from this screen: nine times out of ten the symptom comes down to a connection that didn't go through. The most frequent situations are collected in Common issues. If you don't find an answer there, write to us.