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What is Wably: the AI WhatsApp assistant for appointments

Wably is an AI assistant that works inside WhatsApp Business: it replies to your clients' messages, books appointments in your calendar, sends reminders and handles reschedules and cancellations. All automatically, in the language of whoever writes, on the WhatsApp number you already use.

In practice it's like having someone at the front desk who never clocks off: it answers requests in the evening, at weekends and while you're busy with a client.

What the WhatsApp assistant is for

  • Never miss a request. Every message gets an instant reply, even outside opening hours. Someone writing at 10pm doesn't wait until the next day to find out whether there's a slot.
  • Fill your diary without phone calls. Clients book on their own, in conversation, and the appointment lands straight in your calendar.
  • Reduce no-shows. The reminder arrives the day before, with buttons to confirm or reschedule, and if you switch it on a second one arrives on the day itself: anyone who can't make it frees up the slot in time.
  • Save time. Wably handles the repetitive requests. You're left with only what matters.

What happens in a conversation

A client writes to your WhatsApp number and asks whether you offer a particular service. Wably replies with the information you configured (services, duration, prices, practical details), then offers the slots that are genuinely free by reading your calendar. The client picks one, Wably confirms and writes the appointment into the calendar. The day before, the reminder goes out, and if you have switched it on a second one goes out on the day itself. If the client asks to move it, Wably finds an alternative and updates the calendar on its own.

You see everything: the conversation stays on WhatsApp and the appointment is in the calendar you have always used.

What you need to use it

  • A WhatsApp Business number, the one you already use. You don't need a new number and your clients don't have to download anything.
  • A Google Calendar account for the diary.
  • About ten minutes of guided setup, with no technical skills.

What Wably is not

Wably isn't a complicated practice-management tool to learn, nor another app to make your clients download. They keep using WhatsApp, the app they already have.

Nor is it a button-driven chatbot that answers with fixed menus, or a simple notification system: it genuinely reads your calendar and writes into it. The difference, point by point, is explained in the comparison between Wably and WhatsApp chatbots.

Wably doesn't make decisions for you and doesn't process health data: it handles the organisational side, that is informing, booking, rescheduling and reminding.

Who it is for

Wably is built for anyone who works by appointment and receives requests on WhatsApp: physiotherapists, osteopaths, speech therapists, nutritionists, psychologists, beauty salons, personal trainers, tattoo studios, massage studios, pet grooming. Each category has its own page with real conversation examples.

Where to start