Manage your subscription¶

Your Wably subscription is managed on your own, from the dashboard, in a few clicks. There are no forms to fill in, no notice periods to respect and no emails to send in order to change plan or to cancel.

What you see in the dashboard¶

In the Subscription section you always find:

• Your active plan and what it includes.
• The status of your subscription: trialing, active, payment pending or cancelled.
• The days left until the end of the free trial.

Activating a plan¶

From the same page you choose Starter or Standard and you're taken to Stripe's secure payment page. There you enter your payment details and your billing details, VAT number included if you have one. As soon as the payment goes through, the subscription is active and the assistant carries on without interruption.

If you're still on the free trial, the days you have left are respected: the first charge starts at the end of the 30 days, not straight away.

Changing plan¶

Once you have an active subscription, the Manage subscription and invoices button appears on the Subscription page, which opens Stripe's customer portal. From there you can move from Starter to Standard or back again. The change takes effect on the current billing cycle, with the adjustment calculated automatically.

Updating your payment method¶

If a card expires or is replaced, you update the details from the same Stripe portal. When a payment fails, the payment pending status appears in the dashboard: update the payment method and the renewal restarts on its own, with nothing else for you to do.

Cancel whenever you want¶

Cancelling is done on your own from the Stripe portal, in a few clicks:

• No penalty and no minimum term.
• No notice period to respect.
• The service stays active until the end of the period you've already paid for and is not renewed.
• At expiry the assistant stops answering your clients, while your WhatsApp number and your calendar stay yours and keep working exactly as before.

If you want to start again later, you reactivate a plan from the dashboard without redoing the setup from scratch.

During the free trial¶

In the 30 days of the trial there is nothing to cancel: you haven't entered any payment method and, at expiry, if you don't activate a plan the assistant stops on its own with no charge at all. All the details are on the 30-day free trial page.

Invoices and payments¶

Every payment generates an invoice that you receive by email. How the monthly fee, VAT and WhatsApp message costs work is explained in billing and payments.

Need help?¶

For any question about your subscription write to Wably support: we reply by email.