Wably documentation¶
Welcome to the official Wably guide.
In this section you'll find everything you need to set up the platform, understand how the assistant works, use the dashboard screens every day and manage your subscription and payments.
Whether you're starting today or want to dig into a specific topic, this guide walks you through it step by step.
Recommended path¶
If this is your first time using Wably, we suggest following the documentation in this order:
Introduction¶
Discover what Wably is, how it works and why it can help your business manage clients, appointments and conversations more efficiently.
Contents¶
Supported sectors¶
Wably is built for professionals and businesses that work by appointment, including:
Health & paramedical professions¶
- Physiotherapists
- Osteopaths
- Massage therapists
- Chiropractors
- Postural therapy
- Speech therapists
- Podiatrists
- Midwives
- Nutritionists & dietitians
- Psychologists & psychotherapists
- Acupuncturists
Holistic & wellness disciplines¶
Beauty care¶
Pet services¶
Getting started¶
This section helps you complete the initial activation and get comfortable with the interface.
Contents¶
The dashboard screens¶
One screen at a time, in the same order you find them in the dashboard: this is where you set the assistant up and where you control it every day. In the side menu the same pages are split between Setup, Day-to-day management and Account and billing.
Contents¶
- Home
- Profile
- Business hours
- Info & services
- Contacts
- Integrations
- Subscriptions: the screen where you manage your plan.
A correct setup lets the assistant offer up-to-date availability, manage appointments automatically and give consistent answers to clients.
Want to understand how the assistant books, reschedules and cancels appointments? It's explained in How it works.
Day-to-day management¶
Guides for everyday work: how to reply to clients yourself, move or cancel an appointment, block out time off and breaks, handle appointments added by hand to your calendar, which messages go out automatically and what the assistant does with voice notes, photos and questions it can't answer.
Contents¶
- Reply to clients manually
- Move or cancel an appointment
- Time off, breaks and hours not open for booking
- Appointments added by hand to your calendar
- Automatic messages to clients
- When the assistant can't answer
- Clients' voice notes, photos and documents
Account and billing¶
Everything about your Wably account: how the 30-day free trial without a credit card works, how to change plan or cancel your subscription from the dashboard, and how invoices and payments work, with the Wably monthly fee on one side and WhatsApp messages charged by Meta on the other.
Contents¶
What this guide helps you do¶
This documentation helps you:
- set up Wably correctly;
- connect WhatsApp Business and Google Calendar;
- automate booking management;
- cut the time spent on repetitive tasks;
- improve your clients' experience;
- easily monitor the assistant's activity;
- manage your subscription and invoices on your own.
Need help?¶
If you can't find the answer you're looking for, check the Support section or read the articles on the most common problems.
The documentation is constantly updated with new features, procedures and operational tips.