Privacy & GDPR¶

Patients on WhatsApp: handling bookings without sharing data that isn't needed

Patients message on WhatsApp because it's the channel they use with everyone. For a practice that's a huge advantage: no app to make them download, no portal to explain. But when the conversation touches health, it helps to have a simple rule: the chat carries the appointment, not the medical history.

WhatsApp and GDPR with patients: booking in chat without improvising

WhatsApp is convenient. Patients already use it. Practices receive it every day.

But when it comes to appointments, privacy and GDPR, convenience isn't enough. You need an orderly way to handle information, avoiding needlessly sensitive conversations and processes left to chance.

This article isn't legal advice. It's a practical starting point to understand what to do better.