Appointment & reminder management for acupuncturists
WhatsApp Appointment Software for Acupuncturists: Cut No-Shows Automatically
Wably answers for you on WhatsApp: it explains to whoever writes how an acupuncture session works, what the first visit costs and how many sessions a course usually takes, then books, moves appointments and sends reminders, in your practice's tone of voice, at any time.
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Good morning, I often get migraines. Can acupuncture help? How many sessions does it take?
Good morning! Yes, acupuncture is used for migraines. We usually start with an initial assessment visit and then agree together on a course of sessions. The first visit lasts about an hour. Shall I suggest a time?
Yes please, I'd prefer mornings.
I have availability Monday at 9:30 AM or Wednesday at 11:00 AM. Which do you prefer?
Monday at 9:30 is perfect.
Confirmed. I'll send you a reminder the day before the session. See you Monday!
Hi, I’d like some information about your services and prices.
Hi! Of course. The first visit is €60 and follow-up sessions are €45. Can I help you choose the right service?
Do you have any packages?
Yes: a 5-session package for €200 (€40/session) and 10 sessions for €380 (€38/session). I can book your first appointment right away.
Great, let’s book then.
Perfect! Tell me the day you prefer and I’ll suggest the available times.
Good morning, can you remind me of my upcoming appointments?
Of course! You have two: Tuesday the 18th at 5:00 PM and Tuesday the 25th at 5:00 PM. Can I help?
I’d like to move the one on the 18th, something came up.
No problem. I have Wednesday the 19th at 4:00 PM or Thursday the 20th at 6:30 PM free. Which do you prefer?
Thursday the 20th at 6:30 PM, thanks.
Done! Moved to Thursday the 20th at 6:30 PM. I’ll update your reminder. See you soon!
The problem
Free up your time, automate your calendar and cut no-shows with WhatsApp
Whoever writes to you often has a complaint that's been dragging on and wants to understand whether acupuncture can help and how a course works. But while you're treating a patient you can't answer, and a request left hanging often ends up at another practice.
Wably is the appointment software that works like a virtual secretary and replies at any time, quickly and professionally: it frees up your evenings and turns requests into booked sessions directly in your Google Calendar, reducing the gaps in your calendar and lost appointments.
All in one assistant
What Wably does for your acupuncture practice
Answers about acupuncture, courses and fees
Like a secretary, it explains to people who have never tried acupuncture which conditions you work on, how the first visit goes and how many sessions a course usually takes, with your fees and in your words.
Books the first visit and sessions
It offers only the free slots in your Google Calendar, confirms the session and handles reschedules and cancellations right in the chat, with no phone calls between one patient and the next.
Automatic reminders that cut no-shows
An automatic reminder the day before, and if you want a second one a few hours ahead, reminds the patient of the session: in a course, every missed session is an empty hour in your calendar and a step missing from the treatment.
Saves new patients to your contacts
At the first booking it adds the new patient to your address book on its own: you find name and number when you need them, without copying them by hand.
Automatic review requests
After the session it automatically sends, by email or on WhatsApp, the review request with the link you choose.
Works on your number, 24/7
It works on the number you already have and in the same WhatsApp Business app: patients write where they always do and Wably answers at any hour.
Quick activation
How our AI software for appointments and reminders works
Set up your practice
In under 10 minutes you import your availability by connecting Google Calendar and Google Contacts, setting up services, fees and breaks in an easy, guided way.
Connect WhatsApp
You keep the WhatsApp Business number you already use: patients keep reaching you where they always have.
Choose the tone
Formal or friendly: you choose how the assistant speaks to your patients, including people writing to you for the first time.
Let Wably work
While you work it answers patients, books sessions, handles reschedules and sends reminders and review requests, in the evening and at weekends too.
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Why Wably
Much more than a chatbot: a real WhatsApp appointment software with AI
Traditional booking software
It books and invoices, but on WhatsApp it stops at reminders: it doesn't answer when a patient asks which conditions you treat, how many sessions are needed or your fees.
Generic chatbots
They chat, but they can't see your calendar and know nothing about acupuncture: they can't tell a first visit from a session, don't ask for reviews and don't know your hours.
Wably
Like a real secretary, it answers and schedules appointments automatically in your Google Calendar, via WhatsApp, thanks to AI (Artificial Intelligence). It cuts no-shows thanks to smart reminders that can ask for a confirmation, growing your monthly revenue.
Privacy and security
Why you can trust the Wably software
The patient's medical history, the points you treat and your session notes stay yours: Wably doesn't need them to work. Wably does not process health data: it only handles your appointments and notes the reason for the visit in your Google Calendar, not in its own archives. Data stays isolated for each practice and you can disconnect and delete whenever you want.
- Infrastructure entirely in Europe, on Oracle Cloud (OCI), one of the largest enterprise cloud platforms in the world.
- Conversations are not used to train public AIs. We use dedicated, enterprise-grade models: your data and your clients' data stay private.
- Data encrypted in the database and compliant with the European GDPR.
- Payments handled by Stripe, one of the world's leading online payment platforms.
- Appointments always follow the real availability of your calendar, with no overlaps.
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Plans
Two simple plans, with a 30-day free trial
Starter
€29.90 / month (VAT included)
- Conversational AI assistant on WhatsApp Business
- Works on your current WhatsApp number (Coexistence)
- Books, reschedules and cancels appointments directly in chat
- Google Calendar sync
- Answers clients with information about your business
- Bookings and conversations included, no capped bundles
- You decide which contacts the assistant replies to
- Different locations depending on the day (multi-practice)
- Bookings for other people too (children, parents, family)
- Multilingual assistant
- Daily email summary of what it handled
- Email support
Standard ★
€49.90 €39.90 / month (VAT included)
Everything in the Starter plan, plus:
- It answers everything, it doesn't only book Price list and services, FAQs and practical information. Choose the tone it uses with your clients, formal or friendly.
- Cut no-shows, a fuller calendar Automatic reminders before the appointment, with optional button confirmation. If someone cancels at the last minute you get an email alert, in time to fill the free slot.
- It builds your reputation The review request goes out on its own after the appointment, when the client is most likely to leave one.
- A first visit and a session have different lengths You set two different lengths, the first visit and the treatment session, with the names you use: the assistant asks which one is needed only when it isn't already clear, then offers the right times for that length.
- Automatic follow-up Invites anyone who stopped their sessions to book a new one.
WhatsApp messages are billed separately by Meta. Check the cost on the pricing page.
FAQ
Frequently Asked Questions
What is Wably and what does it do for an acupuncture practice?
It's a management software that, with the help of artificial intelligence, answers patients on WhatsApp about the conditions you treat, the first visit, fees and your practice information. It manages appointments (first visit, sessions, reschedules and cancellations) and reminders, 24/7.
Is Wably a chatbot for acupuncturists?
Technically yes, but it doesn't work with preset menus. It's an AI assistant that understands the natural language of your patients and acts on your calendar: it books, reschedules, cancels, sends reminders and requests reviews automatically. See the differences between a WhatsApp chatbot for acupuncturists and an AI assistant.
Can Wably answer people who have never had acupuncture?
Yes. Unlike management software that only sends notifications, Wably has a conversation: it explains how the first visit goes, which conditions you work on and what sessions cost, answers frequently asked questions and, in the same chat, offers slots and confirms the appointment.
Does Wably automatically request reviews from your patients on WhatsApp?
Yes. After the session Wably sends the review request on its own, by email or on WhatsApp, with the link you choose and at the time you set. It asks each patient only once, so it doesn't bother them.
Can I use the WhatsApp Business number I already use at the practice?
Yes. Wably works on the WhatsApp Business number you already use: no new number, no app for the patient to download, no change to your communications or practice materials.
What happens if a patient stops the course?
With the Standard plan Wably sends a follow-up message to anyone who has stopped their sessions and offers them a new appointment. Each session of the course is booked in the chat, like the others, and gets its own reminder.
What do I need to start Wably at the practice?
You need a Google account with Google Calendar, which Wably uses as the calendar, and Google Contacts, for the patient address book. Plus the practice's WhatsApp Business number. Nothing else: no app to install and no technical skills.
How long does it take to set up? Do I need to be technical?
No, you don't need any technical skills. Setup is guided and takes under 10 minutes: you write, in your own words, the conditions you treat, how long the first visit and the sessions last, the fees for a course and the answers to the most common questions.
Does Wably help patients not miss sessions in a course?
Yes. The day before each session it sends an automatic reminder, in the way you choose: a simple alert or a confirmation request with the Confirm and Reschedule buttons, so the patient frees up the slot in time if they can't come. You can add a second reminder on the day itself, a few hours ahead.
Does Wably process patients' health data?
No. Wably only handles your appointments: no medical records, no diagnoses, no clinical advice. It notes the reason for the visit in your Google Calendar and keeps it only for the length of the conversation, 12 hours at most. Data is isolated for each practice and encrypted at rest, on Oracle Cloud infrastructure in Europe (Frankfurt data center).
Does Wably replace the acupuncturist?
No. Wably gives no advice on treatments and doesn't decide for you: it only handles the admin side, that is service information, bookings, reschedules, reminders and review requests. Decisions about the treatment stay yours.
The offer
Bring your acupuncture practice's front desk to WhatsApp
Leave Wably the messages that arrive while you treat: it answers, books sessions and reminds your patients of them, on your usual WhatsApp Business number, day and night.
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